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ID:  560096
Location: 

Antwerp, BE

Sales Support Officer

Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.

Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.

Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.

 

As part of its growth and development, CMA CGM Belgium is looking for a Sales Support Officer to join its Sales Support team within the Commercial department.

 

ABOUT THE ROLE

The Sales Support Officer together with the team provides accurate and timely administrative support to Account Managers and Sales Managers for a portfolio of customers. In addition Sales Support acts as a liaison between the customer, sales and various cross-functional departments on operational issues. All in line with the Premium/Advanced/Standard/Special segmentation as per Group approach.

 

The key responsibilities of the Sales Support Officer are divided as such:

Support

  • Provides administrative and sales support to the Account Manager and/or Sales Manager.
  • Support on daily issues and questions
  • Follow up on workflow and NVR list
  • Participation with weekly sales meetings
  • Daily use of NOVA and AQUA systems
  • Contribute to dispute resolution with pricers and back-offices
  • Provide assistance on root cause analysis

 

Quotation management:

  • Handle all quotation requests from customers (and account managers)
  • Follow-up on quotations
  • Accurate filing of quotations, including FMC filings
  • Provide feedback to the Trade
  • Present business cases to HO and Trade

 

Value Added Services:

  • Promotion of group services and non-maritime products such as e-Commerce, CMACGM+, Intermodal and CEVA cross selling

 

SKILLS AND COMPETENCIES

 

  • First experience in similar position within the shipping/logistic industry.
  • Fluency in Dutch and English, French is a preference.
  • Knowledge of MS Office software, CRM software and relevant CMA-CGM systems.
  • Good communication skills (oral & written)
  • Customer focused and result driven
  • Building relationships & Team player
  • Decision making and problem solving skills

Come along on CMA CGM’s adventure !
 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Apply now »