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ID:  544944
Location: 

Antwerp, BE

Sales Support Supervisor

CMA CGM Belgium, based in Antwerp, is well represented to provide reliable and efficient service through a team of local experts and transport architects. Situated in the heart of Europe, Belgium is connected to its extensive hinterland of 300 million end users by all sorts of transport modes. With a strong and efficient intermodal team CMA CGM offers solutions for every transport by truck, rail and/or barge with optimal door-to-door combinations. Our mission is to lead sustainable change within the maritime industry. In order to achieve the goal of net zero carbon by 2050, sustainable development has become one of the main axes of the CMA CGM Group strategy.

 

Jump Aboard for #betterways

We endeavour for Better Ways in everything we do our culture is embodied by boldness, imagination, exemplarity and excellence. With these values at the core of our business, our workplace holds an upbeat and inspiring team who encourage you to thrive on the opportunity to innovate and adapt to the ever-changing world we live in. 

 

Build your career in shipping and logistics, apply today join tomorrow!

As part of its growth and development, CMA CGM Belgium is looking for a Supervisor Sales Support to join its Sales Support team within the Commercial department.

 

 

About the role

The Supervisor Sales Support has a dual role. On one hand the Supervisor, together with its team, provides accurate and timely administrative support to Account and Sales Managers for a portfolio of customers. In addition, they act as a liaison between the customer, sales and various cross-functional departments on operational issues. On the other hand, the role focuses on Team leadership and development.

 

Key responsibilities

  • Lead, train, and supervise the team to meet customer expectations.
  • Provide coaching, mentoring, and training to develop the team skills/competencies.
  • Support on daily issues and questions.
  • Follow up on workflow.
  • Provide assistance on root cause analysis.
  • Set clear operational goals and objectives for the team together with his/her manager.
  • Provides administrative and sales support to the Account Manager and/or Sales Manager.
  • Participation with weekly sales meetings.
  • Daily use of NOVA and AQUA systems.
  • Contribute to dispute resolution with pricers and back-offices.
  • Solve NVR.
  • Handle quotation requests + tender requests from customers (and account managers).
  • Follow-up on quotations.
  • Accurate filing of quotations, including FMC filings.
  • Provide feedback to the Trade.
  • Promotion of group services and non-maritime products such as e-Commerce, CMACGM+, Intermodal and CEVA cross selling.

 

Skills & competencies

  • Experience with managing a small team
  • Experience within the shipping industry
  • Fluency in Dutch and English is mandatory, French is a preference.
  • Knowledge of MS Office software, CRM software and relevant CMA-CGM systems.
  • Good communication skills (oral & written)
  • Customer focused and result driven
  • Building relationships & Team player
  • Decision quality and problem solving skills
  • Able to create presentations
  • Sufficient CMA-CGM product knowledge
  • Priority setting and time management
  • The ability to multitask and quickly change your focus
  • Adhere to company guidelines and procedures 

 

Screening is a standard part of our internal application process, by applying to this vacancy you acknowledge having taken note of this policy.

 

 

As part of our Employee Experience offering, CMA CGM Belgium offers a number of perks including:

  • Group insurance for pension, life and invalidity
  • Ambulatory medical insurance and dental plan
  • Annual performance bonus subject to personal and company performance
  • Hospitalization insurance; free for employees, partner and children
  • Possibility to make use of bicyle leasing
  • Access to 3000+ learning resources and courses

 

Come and find your better way with us!

 

Applying for this role is only possible in case you are a Belgium resident therefor living and working in Belgium. Or in the case you have a valid working permit for Belgium.

 

CMA CGM respects, supports and values diversity in all forms. We seek to avoid discrimination and are committed to equal opportunities for all our employees.

Our long-held inclusive policy improves performance, creates growth opportunities for all, aligns with our customer's values and enhances employee engagement.

 

Join us and discover a world of opportunities.

 

:: Acquisition in response to the vacancy is not deemed desirable ::

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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