Customer Service Representative

Jump Aboard!

We are CMA CGM, the business that moves in excess of 22 million containers of cargo every year from over 400 different seaports. Backed by a diverse portfolio of brands and subsidiaries, the CMA CGM Group is the third largest container shipping Group in the world, making us well equipped to move cargo from door-to-door, on a global scale.

ANL is a long-standing brand within the CMA CGM Group with a vision for the future. Headquartered in Melbourne, ANL Container Line offers shipping services to all major Oceania destinations, with extensive coverage throughout Australia, New Zealand, Asia, the West Coast of America, Papua New Guinea, the Indian Subcontinent and the Pacific Islands.

Our mission is to lead sustainable change within the maritime industry. As we embark on this large-scale transformation journey, we are calling for our team members to be both bold and imaginative to achieve the needs of our business. We are growing and changing the way we serve our customers. If you are willing to roll your sleeves up and contribute to this journey, we would love to hear from you!

About the Role:

Reporting to: Customer Service Supervisor
Employment Type: Permanent, Full-Time
Work Location: Auckland, New Zealand

As a Customer Servicce Representative you will be responsible to receive and process bookings (in accordance with the Group’s procedures), process and prepare documentation, prepare load lists.     

The role and responsibilities will include:

• Overview and monitor the available space on each sailing and ensure bookings received are trending towards the targeted lifting’s for the relevant sailing
• Inform the customer of any shortcomings based on their initial booking requirement.
• Liaise with oversees Agents to resolve any issues which may have been raised by customer.
• Assist with customer enquiries on space availability and allocations
• Assist with customer reporting as required
• Contribute to a culture within the customer care group of providing solutions and anticipating problems

To be successful in this role, you will need:

• 1-2 years of experience in shipping company environment or freight forwarding would be beneficial
• Tertiary qualifications in Supply Chain/Logistics/International Business are preferred
• Excellent communication skills with the ability to build relationships with various stakeholders 
• Good problem-solving skills with the ability to foster relationships with customers
• Strong analytical skills with good time management and ability to work to deadlines and prioritise tasks
• Ability to work independently with a minimal supervision
• Strong organisational and administration skills

To apply for this role, you must be a Nea Zealand citizen or a permanent resident.

Please note that remote working from overseas and interstate locations will not be considered.

Why join CMA CGM?

We are continuously striving to provide new opportunities and benefits that make our business a great place to work, but the truth is that it’s our people who make us want to come to work every day. We make time to engage, connect and celebrate the moments that matter with our colleagues.

We have a strong culture built around supporting progression and promotion and offer a diverse and engaging training calendar that provides you with the opportunity for growth, no matter your interests.

In an ever-changing economy, the shipping industry remains a beacon of stability, and our continued success is a testament to our unwavering commitment to excellence. We prioritise delivering exceptional experiences to both our customers and our employees.

The CMA CGM Group is also deeply committed to sustainability. We demonstrate our dedication to acting for the planet, people, and fair trade, through initiatives like reducing greenhouse gas emissions, empowering women in the workplace, educating employees on climate issues, and engaging in community and environmental projects.

Some of our other benefits include:

Flexible Working Options
Additional Leave Days
Paid Parental Leave
Annual Health Checks
Opportunity to participate in volunteer initiatives with partner charities such as the Big Umbrella
Access to 3000+ learning resources and courses
Opportunity for career development in Asia Pacific, Europe and other office locations globally

Our Commitment to Diversity

CMA CGM is committed to providing a respectful and collaborative working environment where all our employees can thrive. Our strength is in our people, and embedding Diversity, Equity and Inclusion (DEI) into our culture is essential to our ongoing success. By Acting for People, we can harness the diversity of our teams, which benefits our employees, customers and communities in the markets we serve. We actively welcome and encourage applications from all qualified individuals, regardless of indigenous status, race, religion, gender identity or expression, sexual orientation, national origin, disability, age, or any other characteristic.

Join us at CMA CGM, where your potential meets endless possibilities, and together, we shape the future of global shipping.