Service Delivery Officer

Jump Aboard for #betterways

We are CMA CGM, the business that moves in excess of 21 million containers of cargo every year from over 400 different seaports. Backed by a diverse portfolio of brands and subsidiaries, the CMA CGM Group is the third largest container shipping Group, making us well equipped to move cargo from door-to-door, on a global scale.

CMA CGM Group Agencies (New Zealand) is a wholly owned subsidiary of the CMA CGM Group and represents the interests of CMA CGM throughout New Zealand. Operating from its headquarters in Auckland, the company provides a full range of personalised and e-commerce solutions to all its customers nationwide including many of New Zealand’s premier exporters and importers and leading brands.

Our mission is to lead sustainable change within the maritime industry. In order to achieve the goal of becoming carbon neutral by 2050, sustainable development has become one of the main axes of the CMA CGM Group strategy.

As the Group embarks on a large-scale transformation journey, this calls for our team members to be both bold and exemplary to achieve the needs of our evolving business. We are growing and changing the way we serve our customers. If you are willing to roll your sleeves up and contribute to this journey, we would love to hear from you!

About the Role:

CMA CGM is growing and an incredible opportunity has become available in Auckland for a customer service professional to join our team.

Reporting to the Service Delivery Supervisor, the Service Delivery Coordinator will be responsible for ensuring timely and accurate service delivery by collaborating with internal teams and external stakeholders, safeguarding ANL - CMA CGM's commercial interests, and overseeing GBS performance in bookings, exports, and imports.

Key responsibilities of the role will include:

• Monitor documentation data entry quality and support GBS with manifesting, amendments, and invoicing per SLAs.
• Follow up with customers and prioritize processing based on SLI, Chasing, and NDNL protocols.
• Support GBS in completing and uploading Web BLs for timely verification and acceptance.
• Ensure timely printing and distribution of Manual BLs to customers.
• Coordinate with finance teams to confirm payments for non-credit customers before document release.
• Handle customer amendments (BLs & invoices) promptly and act as an escalation point for booking issues.

To succeed in this role, you will need:

• Tertiary qualification in Supply Chain, International Business, Shipping
• Good understanding of all aspects of the shipping and/or transport industry
• Strong administration skills
• Excellent keyboard and computer skills
• Excellent communications skills both written and verbal

If you have the required skills, please APPLY NOW! 

Right to live and work

• To apply for this role, you must have the right to live and work in New Zealand.
• Please state clearly your rights to stay and work in New Zealand on the Cover letter or CV.

Culture & Benefits:

Our culture is embodied by boldness, integrity, initiative and imagination. With those values at the core of our business, our workplace holds an upbeat and inspiring team who encourage you to thrive on the opportunity to innovate and adapt to the ever-changing processes within our Group network. 

In addition, CMA CGM offers a number of perks including:

Study leave and study reimbursement 
Flexible working options
Life Insurance benefits along with subsidized Health insurance
Opportunity to participate in volunteer initiatives  
Access to 3000+ learning resources and courses  
Opportunity for career development in Asia Pacific, Europe and other office locations globally

Come and find your better way with us...