Agency Cluster CCO (Chief Commercial Officer)

Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.

Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.

Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.

For our office in Barcelona, we are looking for a: Agency Cluster CCO (f/m/d) with a team of 76 employees in Spain and with functional reporting from the CCO Portugal, reporting to the Cluster GM.

THE ROLE AND MISSION:

• The CCO is responsible to set up, organize, and drive sales teams to follow up the customer portfolio and identify growth opportunities within their area.

• Develop commercial activities according to the objectives set by the Group.

• Validate and challenge business action plan developed by Sales Manager.

• Implement management tools to follow sales teams’ performances as per the group strategy, and proactively implementing corrective actions when necessary.

• Promote products and services to customers and prospects.

• Analyse market statistics on a regular basis and report to the General Management and teams based in Regional Office.

AS CLUSTER CCO:

• Coordinate and align commercial strategies across the various countries within the cluster, considering the unique economic, cultural, and regulatory factors of each.

• Facilitate communication and collaboration between Sales Managers responsible for daughter countries (Portugal), ensuring a unified approach to achieve cluster-wide objectives.

• Monitor and evaluate the performance of Sales Managers in charge of daughter countries, providing guidance and support to enhance their effectiveness.

• Oversee market research and analysis for the entire cluster, providing insights to inform strategic decision making and identify new growth opportunities.

• Act as the primary point of contact for higher-level strategic discussions and decision.

RESPONSIBILITIES:

• Analyse market identification by trade.

• Perform customer segmentation.

• Define & pilot commercial strategy (budget, action plan…).

• Manage IFF, GA and local VIP tenders.

• Report to Lines issues related to pricing, routing.

• Build & analyse vessel profiles.

• Produce commercial forecasts.

• Set up, organize, and drive sales teams to follow up the customer portfolio and identify growth opportunities within their area.

• Develop commercial activities according to the objectives set by the Group.

• Validate and challenge business action plan developed by Sales Manager.

• Implement management tools to follow sales teams’ performances as per the group strategy, and proactively implementing corrective actions when necessary.

• Promote products and services to customers and prospects.

• Analyse market statistics on a regular basis and report to the General Management and teams based in Regional Office.

WORK RELATIONSHIPS:

• Customers.

• CMA CGM Agencies Staff (Local & Global).

• GKAM Global Key Account Manager.

• CMA CGM Group Regional Office.

• CMA CGM Head office Sales Direction and Trades.

• CMA CGM Head office Customer Care.

PROFILE AND QUALIFICATIONS:

• 10+ years as an Account Manager

• 5+ years of Sales Leadership experience managing a big team.

• Strong Knowledge in Shipping (minimum 10+ Years of experience in liner shipping).

• Excellent Leadership skills.

• Effective communication skills (Ability to articulate various business scenarios with customers, senior business leaders & middle management) Demonstration of professional demeanor, positive attitude, and ability to manage stress through challenging situations.

• Must be able to prioritize work effectively and manage time efficiently.

• Previous experience in Salesforce platform.

• Analytical mindset with ability to use data to dive decision making.

• Excellent result focus.

• Passion for winning in the market.

• To be flexible and open to change.

• Active role modeling and driving of the 5 Pillars, which are the Iberica Clusters path to become the Best Cluster in the World:

     • Performance Management.

     • Customer Experience.

     • Leadership Excellence and Employee Experience.

     • Teamwork.

     • Communication.

• English and Spanish. French highly valued

OUR VALUES:

CMA CGM Group is proud to define itself as a family business built on strong human values.

• Excellence.

• Exemplarity.

• Imagination.

• Boldness.

CMA CGM respects, supports and values diversity in all forms. We seek to avoid discrimination and are committed to equal opportunities for all our employees. Our long-held inclusive policy improves performance, creates growth opportunities for all, aligns with our customer's values and enhances employee engagement.

Come along on CMA CGM’s adventure !