Customs Agent (Barcelona)

Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.

Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.

Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.

We are looking for a Customs Agent in our office in Barcelona reporting to our Customs Manager.

We are looking for a highly motivated and detail-oriented Customs Agent (f/m/d) with a proactive approach to problem-solving. In this critical role, you will be responsible for mitigating risks, preventing penalties, and ensuring the accurate and timely submission of customs requirements and declarations.

KEY RESPONSIBILITIES:

- Submit import/export customs declarations, ensuring all deadlines are met.

- Submit formal requests to customs authorities, clearly and structured using professional language.

- Analize sanctions received, prepare and submit formal appeals to customs in a structured, clear, and professional manner.

- Verify that all submitted and received documentation is accurate, complete, and compliant with relevant regulations.

- Maintain proactive and clear communication with internal and external customers to gather any missing documentation, resolve discrepancies, and ensure the accuracy of data.

- Regularly update the customs incident report, offering an overview of risk exposure, and contribute to the ongoing maintenance of the company's AEO (Authorized Economic Operator) certification.

REQUIRED SOFT SKILLS:

- Proactive attitude, solution-focused, and eager to learn.

- Strong organizational and methodical skills with the ability to work independently and manage multiple tasks efficiently.

- Team Player to contribute to team goals and company pillars (Performance Management, Customer Experience, Leadership Excellent and Employee Engagement, Teamwork & Communication).

- Excellent communication skills, both verbal and written, particularly in drafting formal correspondence and documents for customs authorities with a high level of accuracy and attention to detail.

- Analytical and Critical Thinking to assess situations, solve problems, and make sound decisions.

REQUIRED PROFESSIONAL SKILLS:

- Fluent English (C1 level), both spoken and written.

- Fluent Spanish (C1 level), both spoken and written.

- Educational background: master’s degree or equivalent, professional education in shipping, customs or similar.

OUR VALUES:

CMA CGM Group is proud to define itself as a family business built on strong human Values:

• Excellence

• Exemplarity

• Imagination

• Boldness

Come along on CMA CGM’s adventure !