Business Process Excellence Manager Argentina

To ensure agencies processes are in-line with the core model, functioning properly and to contribute for high agency performance.

·       Support Agency Management & Departments on changes and transformation (Core Model Implementation / Carrier and Brand Integration / Cluster Setup / Outsourcing / Lisa Deployment etc.). 

·       Assist Core Model implementation in the Agency / Cluster by making sure group processes and instructions are well followed. 

·       Ensure KPIs & Performance are monitored regularly and addressed. Analyze, define and follow up improvement actions with related teams. 

·       Identify and share improvements, best practices and tips. 

·       Assist Risk Owner in identifying and analyzing risks and incidents and make sure corresponding action plans are defined and implemented to mitigate them. 

·       Involve in Customer Survey result analysis and improvement. Assist local action plans to increase Customer Satisfaction. 

·       Conduct periodic process reviews to make sure the tasks are performed properly by correct teams as per core model. 

·       Promote the lean approach in the agency to avoid double work and inefficiencies. 

·       Ensure agency staff receives required business training, has all required accesses to the relevant tools.  

·       Ensure agency staff has access to Group instructions, processes and how to guides. 

·       Coordinate user acceptance tests with related departments for new functionalities on CMA CGM Group systems and tools. 

·       Consolidate inputs from the various Agency departments with regards to the local regulations impacting Group activities and report it. 

·       Implement locally Business Continuity Planning  defined

Paraguay, Uruguay e Argentina