Dispute Officer

Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.

Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.

Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.

·       Analyze and close all coming disputes respecting internal target (maximum of 7 days)

·       Guarantee the cash impact of approximately:

DISPUTE – FREIGHT AND D&D:   21M USD

·       Support customer on all their complaints about received invoices

·       Ensure that before the dispute is closed, the problem is solved in system

·       Request SQ (Special Quotation) update for the sales team to avoid future errors

·       Control all invoices canceled and/or to be invoiced on system

·       Ensure that all handled problems are well registered in GETPAID system for KPI reasons

·       Support SSC to perform with the procedure decided as per analyses done

·       Attend Sales team and customer in order to harmonize the communication.

·       Do alignments with SSC to improve the quality on procedures.

·       Work together and support all internal teams to ensure that all procedures are done correctly

·       Ensure that terminal is applying correct negotiated conditions to our customer, such as Storage & Monitoring and all other costs involved

·       Support customer to absorb a cost from terminal and make a reimbursement

·       Generate all reports necessary to support operation

·       Escalate unresolved disputes/pending RFIs (Requests For support)

Come along on CMA CGM’s adventure !