eCommerce Manager

Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.

Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.

Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.

Job Title : Manager - E-Commerce
Reporting To : General Manager – Project Management.
Location : Chennai

Short brief on role

The eCommerce Manager is the regional representative of CMA CGM HO eBusiness department, responsible 
to promote and implement the group’s global eBusiness strategy across group’s customer network in 
coordination with the local agencies in the region.

Key Responsibilities

• Define regional eCommerce strategy in liaison with HO and local agency managements.
• Maintain strategic relationships with local agency management, channel service providers and key 
customers in the region for effective representation and implementation of global group eBusiness 
objectives and strategy.
• Ensure awareness of the group’s eCommerce products and tools and ensure adequate training 
imparted across the agency and customer network.
• Achieve optimization amongst channel usage and ensure maximum cost-effectiveness for the group 
vis-à-vis eCommerce utilization.
• Ownership of regional eCommerce targets assigned by HO.
• Drive eCommerce team to ensure achievement of global and regional objectives and targets.
• Regular updates to HO on regional market trends, new products / enhancements and customer & 
competitor strategies.

Key Performance Standards

• Regional E-TEUs and E-BL growth vs. global target.
• Growth in eCustomer base and effective customer retention.
• Rationalize customer usage of external service providers.
• eBusiness Platform – regional marketing & promotional efforts.
• New Projects / Products – idea conceptualization and development.

Requirements And Specific Skills:

• Post graduate degree with a minimum of 5 years’ professional experience in commercial or service 
delivery domains, preferably from the maritime industry.
• Excellent written and verbal communication abilities with proven administrative and reporting skills.
• Good negotiation and managerial skills.
• Ability to learn new technologies and concepts within short period of time.
• Willing to travel for agency / customer meetings, promotional drives and training sessions

Please ensure you are familiar with the CMA CGM Corporate Internal Mobility guidelines