Customer Service Officer CMA CGM Guinee

Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.

Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.

Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.

Responsibilities:  

Checking and updating expenses 
Pre-invoicing and invoicing checks
Carry out pre-invoicing checks
Billing of demurrage
Ensure counter backup
Any other related tasks that may be assigned

Other general areas: 
Maintain an open and constructive attitude and internal communication on improving working procedures, working environment and efficiency.
Ensure understanding of and compliance with procedures, manuals, instructions and regulations that may relate to your job responsibilities.
Strive for continuous improvement in relations with direct/indirect and internal/external stakeholders.
Adhere to the following values and duties:
Propose challenges, not problems
Manage processes and create new ones where necessary
Make your own unique contributions
Be a role model
Be quality-oriented
Be innovative
Motivate yourself and others
Always operate within the legal framework
Always ensure that ethics and good business practice are scrupulously applied.

Key objectives

You will be assessed/evaluated on the basis of the key objectives provided separately, on an annual basis, at the appraisal interview held in the first quarter.  Your key objectives will be reviewed annually and provided at appraisal.

Skills:
LARA / NEW
Microsoft Office - Advanced user level
Effective communication
Knowledge:

Desired academic / professional qualifications: at least BAC+2 completed.
In-depth knowledge of marketing and sales, shipping rules and regulations.
Knowledge of business administration and international trade.
Have an entrepreneurial and innovative approach.
Be competitive, autonomous and results-oriented.
Leadership skills.
 

Come along on CMA CGM’s adventure !