Agency Operations Support Officer

Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.

Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.

Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.

The Role:

Liaises with port authorities regarding incoming vessel schedules, managing all requisite permits and documentation. Oversees port operations during vessel calls, including cargo loading, discharging, and transshipment. Provides comprehensive cargo support, ensuring seamless container handling in accordance with industry best practices and standard operating procedures, also officer reports to the Cluster Operations Manager providing updates and insights on port activities, therefore, this involves meticulous coordination and problem-solving to optimize efficiency and compliance throughout the entire port stay.

Responsibilities:

• Respond to operational / transhipment emails and complaints in a timely and professional manner,
• Coordinating with terminal for berthing arrangements,
• Closely monitoring of vessels under Horn of Africa cluster and update ETA/ETD to CSD, Transshipment, Logistics.
• Prepare discharge / loading list for transhipment activities.
• Maintain cargo allocation space received from cargo flow / ship manager.
• Develop and implement operational strategies to improve efficiency and productivity
• Work as per set SOP of the operations department with goal to avoid unnecessary costs.
• Coordinate with SSC on PCR creation within KPI time parameters.
• Coordinating with habour master for husbandry operations – Crew handling / ship maintenance / repairs / equipment maintenance / bunker supply & Inspections.

Qualifications And Profile:

• Knowledge of the legal and / or regulatory frame
• Stock / Allocation management
• Financial and economic knowledge
• Equipment flow management
• Abilty to thrive in a fast-paced, high-pressure environment
• Excellent communication skills (Fluency in English / French is mandatory)
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
• Valid driving licence is mandatory
• Graduate (3 years regular course ) Any bachelor degree or Equivalent University Degree
• Must have atleast 2-3 years of Industry experience in similar capacity and should have knowledge of the end to end process of Marine operations / Transhipment & Husbandry

Come along on CMA CGM’s adventure !