Country Customer Care Manager

Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.

Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.

Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.

Country Customer Care Manager

We are looking for a hands-on type of leader to oversee, coordinate and develop our Customer Service departments in Finland. We are looking for a person with people leading skills and the ability to motivate our team leads. The role is permanent and starts as soon as the right person is found.

The goal is to offer excellent customer service to our customers, improve customer experience and at the same time be efficient in what we do and utilize our strengths. We are offering an interesting international environment where the business is in transformation. This is an excellent opportunity for you to challenge yourself to lead our Customer Service through this journey and beyond.

What you will find:

• Interesting position and working environment for a leader looking for the next step
• Opportunity to challenge yourself in managing diverse Customer Service teams and leading the Customer Service and related processes in Finland towards new goals
• Chance to be a part of excellent team striving to provide great service to customers
• Good place to harness the know-how of our excellent people
• Opportunity to work partly remotely

Responsibilities:

• Manage and develop the Customer Care function in Finland according to target KPI’s and take action to improve performances
• Lead Customer care strategy throughout our processes
• Take ownership of customer experience improvement actions and customer engagement initiatives
• Ensure that customer service related process development, projects and new tool deployment are brought to reality

We are looking for an active and inspiring person who has:

• Customer Centric mindset
• Knowledge of the customer service related processes from the shipping industry
• Ability to see bigger picture as well as details
• Skill to develop and implement changes to processes and procedures
• Ability to lead projects and understand the need of digitalization / automation
• Interest in being part of practical matters
• Excellent communication skills and decision-making skills
• Leadership skills; lead by example, able to lead people through change and develop people
• Excellent English skills and Finnish skills is seen as a plus

Send your application and CV as soon as possible as we will start the interviews as soon as interesting candidates are found! 

Come along on CMA CGM’s adventure !