Key Account Officer

Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.

Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.

Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.

We have zero tolerance for inequality and are deeply committed to fostering Diversity, Equity, and Inclusion (DE&I) at every level of our organization. As HR and business partners, we actively drive and support initiatives that build a more inclusive and equitable workplace for all.

Role: Develop and grow the performances of a portfolio of Key Accounts in terms of volume and/or revenues. Guarantee coherent terms for pricing, product specifications and services.

Responsibilities:

• Development of defined accounts, report on their performance,
• Organize and participate to face-to-face and online meetings with customers,
• Develop strategic partnerships with customer, establish volume targets,
• Capture new prospects and follow-up the performance in relation with the service levels,
• Promote new maritime services and value-added services Increase commercial network expertise,
• Monitor industry (transformation, evolution) and detect business opportunities in the industry,
• Maintain CMA CGM Network informed of customer portfolio performances, engage regional or local key account performance,

Requirements and Specific Skills:

• Bachelor's Degree from related departments,
• Proven experience in roles involving direct customer interaction is a must,
• Customer, product, and market knowledge,
• Sales techniques and pricing knowledge,
• Communication & Stakeholder Management skills,
• Account & Portfolio Management skills,
• Time Management skill,
• Effective communication skills,
• Fluency in written & verbal English is a must (part of the interview will take place in English),
• Able to work in the office 4 days per week (hybrid) in Istanbul).

What we offer:

• Working in an agile, flexible, digital, and social culture
• Flexible working hours
• Working 40 hours a week
• Hybrid working
• Birthday day off
• Free breakfast: every Monday morning
• Fruit Day: every Wednesday
• Happy hours
• Yearly bonus
• Transportation
• Life insurance
• Meal Allowance (Cash/monthly)
• Employee Assistance Program

Come along on CMA CGM’s adventure!