Sales Effectiveness Manager

Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.

Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.

Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.

Responsibilities:

• Support Sales Director's business decision by conducting and monitoring commercial strategy within the department
• Monitor and follow-up Sales Team performance
• Review and dispatch leads as per strategy defined at group level
• Review, accept or reject customer qualification exceptions. Perform system maintenance
• Manage sales portfolio and customer assignments to the sales team
• Monitor data in Salesforce Analytics to improve and ensure data quality (visits, calls, leads, opportunities…)
• Supports target setting and ensures quality of targets from Lines
• Train and monitor adoption of Sales team on sales processes and sales tools 
• Participate in sales projects launched by Regional Office / Head Office
• Communicate to Sales team on changes coming from Regional Office CCO
• Ensure refresh trainings are regularly organized
• Identify Market Size
• Comment and conduct special studies by verticals and reports on sales performance / new business opportunities to HO and RO Marketing
• Maintain local office news on corporate website
• Benchmarking competition on local charges
• Support the CCO’s strategic decisions on local charges through comprehensive financial impact analysis and structured tariff proposals

Requirements:

• Strong knowledge of shipping (minimum 4 years of experience in liner shipping),
• Proven experience in a leadership role in a similar industry,
• Effective communication skills,
• Demonstration of professional demeanor, positive attitude, and ability to manage stress through challenging situations,
• Must be able to prioritize work effectively and manage time efficiently,
• Experience in Project Management, Business Process Management, Continuous Improvement, Transformation, Customer Experience, Digitization.
• Excellent knowledge in NOVA all modules,
• Understand CMA CGM group organization, processes, and tools,
• Basic proficiency with MS Office,
• Analytical & Reporting aptitude (Data, Qliksense),
• Excellent command of English, both verbal and written, required to communicate with global teams (part of the interview will take place in English),
• Able to work 4 days at the office in Istanbul (hybrid).

Come along on CMA CGM’s adventure !