eCommerce Regional Senior Manager

Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.

Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.

Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.

Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.

CMA CGM Group has decided to structure and strengthen its R&D approach by creating a Center of Excellence dedicated to Innovation and Research. The center will increase the company’s capacity for technological and scientific innovation necessary to meet its strategic objectives (decarbonization, digitalization…), while generating profitability and ensure a high visibility on the Group’s commitment to industry’s energy transition. It will rely on strategic industrial and academic partners experts in the maritime industry (laboratories, companies, startups, shipyards, etc.).

YOUR ROLE

Maintain digital expertise in the network, Drive global eCommerce product adoption and contributes to Digital product improvements & support.

WHAT ARE YOU GOING TO DO?

Management & network

Handle the operational management of regional eCommerce team.
Ensure impact of eRO across network & maintain close relation with network management (RO Managers, GM, head of sales, head of customer care).

Deployment & adoption

Drive deployment & adoption of digital agency solutions (web sites, API/EDI, mobile app) all along digital customer journey (eOffer, ePricing, eBooking, eDocumentation, eTracking, eInvoice, ePayment).
Initiate and execute all local actions’ plans relevant to perform on eCommerce Target.
Monitor Regional / Country performance and offer clear report to management according to eCommerce scorecard.
Develop customer footprint with regular customer meetings, external webinars according to adoption target, monthly release and local requirements.

Product expertise 

Maintain regional expertise conducting change management project including internal meetings, surveys, trainings, webinars & eLearning campaigns. Monitors and promote digital agency eLearnings.
Collect/centralize and prioritize all evolution request / digital opportunities coming from customers & agencies network.
Contribute to global eCommerce taskforce activities according to stream responsibilities : updated documentation, marketing request, eLearning content, communication, functional qualification, business intelligence, benchmark & support.

Digital support

Deliver operational eCustomer support Level 2 answering to all customer’s requests escalated from L1 team and contribute to support quality performing regular Audit campaign.

WHO ARE WE LOOKING FOR?

Master’s degree in Business Administration, Digital Marketing, eCommerce, IT or a related field.
5-7 years of experience in eCommerce or digital marketing, preferably in a regional or global role and significant understanding of shipping industry.
Experience in managing operational teams and driving digital adoption across multiple markets or regions.
Experience in working with cross-functional teams, including sales, customer care, and network management, to achieve business objectives.
Familiarity with digital tools and platforms (websites, APIs, EDI, mobile apps) and their integration into the customer journey.
Customer centric mindset with strong interest for digital transformation and customer experience.
Results-driven, proactive approach to problem-solving, excellent communication skills.

Come along on CMA CGM’s adventure !