Documentation Officer

Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.

Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.

Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.

MISSIONS:

The main mission Service Delivery – Documentation Assistant/Officer/Senior Officer is to ensure timely local and international local customs declaration, perform pre-invoicing controls, and complete all documentation transactions not transferred to GBS while complying to legal and Group standard with the aim of continuously achieving customer satisfaction.

RESPONSIBILITIES:

Export
• Loading Confirmation to Customers.
• Local customs declaration (if not transferrable to GBS)
• Coordination of changes after call closure (eg COD, switch BL, BL reissuance)
• Audit documentation risks and resolve/escalate in a timely manner
• Pre-Invoicing Controls
• Ensure No Doc No Load Policy
Import
• Local customs declaration (if not transferrable to GBS)
• Check and Manage missing/incorrect Cargo-In-Transit updates
• Pre-Invoicing Controls
• Manage incorrect/Missing Partner code issues(If not transferred to GBS)
Idle Full
• Identify Import and export idle Containers
• Notify Intermodal of Idle Carrier Haulage & Customers
• Send Legal notifications in line with Group Idle Full process
• Contact claims and escalate complex cases
• Provide idle container status updates to Logistics to update LARA tracking

KEY PERFORMANCE INDICATORS:

• Transactional Case resolution TAT
• Bill of lading and Amendment TAT & Accuracy
• Arrival notices TAT
• Export and Import call closures on time
• Timely completion and escalation of documentation transactions
• Less than 30Days Idle full containers

QUALIFICATIONS AND PROFILE:

• Strong knowledge in Shipping Industry (minimum 5 years of experience)
• Graduate (3 years regular course ) Any bachelor degree or Equivalent University Degree
• Knowledge of legal and / or regulatory frame
• Knowledge of port / country regulations
• Risk management knowledge
• Incoterms knowledge
• Customer service / user support
• Document management and archiving
• Containers administrative management
• Customer invoicing
• Excellent Communication Skills
• Software / IT Application

Please ensure you are familiar with the CMA CGM Corporate Internal Mobility guidelines.