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ID:  512001

Liverpool, GB

Accounts Receivable Coordinator

Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.

Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.

Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 150,000 people worldwide, including 2,900 in Marseilles where its head office is located.





To support the efficient running of the Accounts Receivable function for the UK and Ireland Agencies, whilst also working closely with the Shared Service Centre, liaising with Head Office and local management to maximise cash collection for the Group.      




  • Assist in the escalation process from GBS team, including attending weekly/bi-weekly and monthly meetings, advise on any actions required and follow ups to be taken for escalated customers

  • Ensuring compliance with the companies‘ credit policies

  • Communicating effectively with other areas and levels of the business (Sales and Operations), in line with the escalation matrix

  • Responsible for urgent/special case escalation from GBS team

  • Provide additional information requested by banks (OFAC/Compliance)

  • Provide credit control function for a minimal number of local managed key accounts customers as and when required

  • Liase with Sales and Operations to help reduce disputes

  • Update Neo-Post

  • Produce weekly D&D reports for Head Office and local management

  • Produce daily non-credit bills report for GBS and local export documentation teams

  • Produce daily cash collection updates for distribution to Head Office

  • Assist the GBS team with unapplied cash queries

  • Responsible for processing customer refunds

  • Customer visits as required

  • Other adhoc duties as appropriate





BUDGETS (includes headcount budget, avg. annual project investment over product lifecycle, other budgets e.g. marketing, training etc.)                    








(Such as sales volumes, quality targets, customer targets, limits of authority (i.e. up to what spend level can the job holder authorise), other measures, etc.)                    




•            Keep the AR Manager informed of ongoing situations and problems for appropriate action to be implemented

•            Keep all sales and customer staff (internal and external) up to date with relevant information.

•            To maintain an appropriate level of contact with GBS team, Head Office and Customers

•            Improved payment patterns and overdue percentage performance against agreed targets.                





•            Able to work accurately and efficiently whilst adhering to deadlines

•            Ability to remain calm under pressure

•            Flexible - able to cover all aspects of the Accounts Receivable activities

•            Team player - able to adapt and work with different teams in the UK and overseas

•            Able to remain motivated to complete the task and to build both internal and external relationships to maximise cash collection

•            Must be able to work on their own initiative and be responsive/adaptive to changes in priorities that may occur

•            Good, confident telephone manner

•            Good time management

•            Ability to maintain resilience when dealing with different situations and tasks




•            Detailed knowledge of Oracle AR modules

•            Previous experience of using GetPaid

•            Previous experience of using Excel

•            Some Shipping Knowledge Preferable

•            Good working commercial knowledge of all aspects of the Agency business




•            ICM qualified is preferable, or studying towards a relevant qualification





•            Responsibility for ensuring that local Health and Safety policies and procedures are followed in order to ensure own safety and the safety of others.

Not only do we offer a competitive salary, we also offer a generous benefits package including:

  • 25 days annual leave (plus public holidays) increasing with length of service plus additional day over Christmas period and the opportunity to buy/sell annual leave
  • Discretionary annual bonus
  • Generous pension scheme up to 26% total contribution
  • Life assurance x4
  • Commitment to promoting awareness and understanding of Mental Health through our Mental Health and Wellbeing Charter
  • Health plan including an Employee Assistance Programme
  • Local and global development opportunities across 160 countries within the CMA CGM Group, including opportunities at our iconic Head Office tower in Marseille
  • Cycle to work scheme/ Season ticket loans
  • Enhanced policies including Maternity & Paternity
  • Employee recognition awards
  • Considerable scope for personal and professional growth through the CMA CGM Academy


CMA CGM Group is proud to define itself as a family business built on strong human values.

  • Excellence
  • Exemplarity
  • Imagination
  • Boldness

Join us and discover a world of opportunities


Closing date for applications: Midnight on 9th February 2023


Please note that when you click “Apply”, you will be transferred to the career portal. Please make a note of the Job Requisition ID number so you can locate the vacancy and progress your application. You will also be required to log in or register on the career portal to progress your application.


If you do not hear back from us within four weeks, please assume that on this occasion you have not been successful.


Come along on CMA CGM’s adventure !











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