Global Workplace - IT Endpoint Systems Engineer

CMA CGM | ABOUT US

Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.

Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.

Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.

Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.

MAIN PURPOSE

The Global Workplace Service Line team are responsible for endpoint operational activities, support for technical services, and architectural planning for laptops/desktops environments, mobile devices, and other office applications. The role is central to delivering global follow-the-sun (FTS) services to the CMA-CGM Group.

The ideal candidate will possess a strong technical and comprehensive understanding of End User Computing. Expertise in managing Software Deployment, Patch Management through both SCCM & Intune, and Desktop Security services. The role demands expert integration, diagnostic and fault-finding knowledge/skills and a broad range of IT knowledge/experience in end-user computing and modern device mobility configuration and governance.

MAIN RESPONSIBILITIES

•            Administer Azure, Intune Endpoint Manager & Office 365 portals for software distribution, patch management, and endpoint compliance.

•            Administer SCCM (System Centre Configuration Manager) for software distribution, patch management, and endpoint compliance.

•            Assist with transition from On Premise device management to Cloud solutions

•            Support and troubleshoot Active Directory, DHCP, DNS & Group Policy configurations

•            Provide technical support and troubleshooting assistance to end-users, addressing endpoint-related issues promptly and effectively.

•            Stay abreast of industry trends, best practices, and emerging technologies in endpoint management to enhance the organisation's infrastructure and security posture.

•            Occasional support and troubleshooting of Windows Server 2019 & 2022 environments, hosting on premise solutions

•            Possible exposure to Virtual Technologies – AVD, Windows 365

•            Working within a team dedicated to support on a variety of operating systems and hardware.

•            Dealing with 3rd line technical incidents and requests from our customers.

•            Escalation from 1st and 2nd Line Engineers.

•            Develop and maintain documentation, policies, and procedures related to endpoint systems management.

•            Self-audit all work and ensure it meets all applicable technical and operational quality standards.

•            Respond effectively and appropriately to all customer requests and enquiries.

•            Complete work to agreed time scales.

KEY COMPETENCIES & QUALIFICATIONS

SKILLS & EXPERIENCE

•            Knowledge of Azure, Intune Endpoint Manager & Office 365

•            Knowledge of Microsoft Endpoint configuration Manager

•            Hands-on experience with device provisioning, configuration, and troubleshooting across multiple platforms (Windows, macOS, iOS, Android).

•            Understanding of networking principles, security protocols, and endpoint security best practices.

•            Understanding of Active Directory, DNS, DHCP and Group Policies

•            Excellent communication skills, with the ability to articulate technical concepts to non-technical stakeholders.

•            Ability to adapt quickly to changing priorities and to manage time, multiple tasks, and deadlines effectively.

•            Strong problem-solving skills and attention to detail.

•            Self-motivated, ability to work as part of a team or alone.

•            Continuous improvement mentality.

QUALIFICATIONS

Degree / IT qualification or equivalent industry experience

SPECIFIC INFORMATION FOR ROLE

•            This role may require some occasional travel to other countries

•            Additional out-of-hours working may be required to cover operational issues.                     

Not only do we offer a competitive salary, we also offer a generous benefits package including:

• 25 days annual leave (plus public holidays) increasing with length of service plus additional day over Christmas period and the opportunity to buy/sell annual leave

• Discretionary annual bonus

• Enhanced pension scheme up to 15% total contribution

• Life assurance x4

• Commitment to promoting awareness and understanding of Mental Health through our Mental Health and Wellbeing Charter

• Private healthcare (BUPA) + Healthcare Cash plan, including an Employee Assistance Programme

• Local and global development opportunities across 160 countries within the CMA CGM Group, including opportunities at our iconic Head Office tower in Marseille

• Hybrid Working

• Cycle to work scheme/ Season ticket loans

• Enhanced policies including Maternity & Paternity

• Employee recognition awards

• Considerable scope for personal and professional growth through the CMA CGM Academy

CMA CGM Group is proud to define itself as a family business built on strong human values.

• Excellence

• Exemplarity

• Imagination

• Boldness

CMA CGM respects, supports and values diversity in all forms. We seek to avoid discrimination and are committed to equal opportunities for all our employees.

Our long-held inclusive policy improves performance, creates growth opportunities for all, aligns with our customer's values and enhances employee engagement.

Join us and discover a world of opportunities!

Please note that when you click “Apply”, you will be transferred to the career portal. Please make a note of the Job Requisition ID number so you can locate the vacancy and progress your application. You will also be required to log in or register on the career portal to progress your application.

Come along on CMA CGM's adventure!