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ID:  539084
Location: 

Liverpool, GB

IT Support Analyst

CMA CGM | ABOUT US

 

Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.

 

Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.

 

Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.

 

Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.

 

MAIN PURPOSE

 

  • To provide 1st / 2nd line IT Support to all UK Group companies across the UK/Europe.
  • Supporting over 500 users either face-to-face or remotely across multiple sites.
  • Log all calls within the IT Helpdesk system and provide excellent technical and customer service skills to all levels of the business.
  • Additonal to IT support duties, assisting with the daily monitoring/administration and support of the local Infrastructure environment will be required. This consists of several physical servers hosting around 30 virtual servers with off-site replication.

 

 

MAIN RESPONSIBILITIES

 

  • Log all calls and tasks in the helpdesk call logging software
  • Keep all open logs up to date and current.
  • Support the Network Infrastructure (patching / Fault finding)
  • Provide Helpdesk service to users (in person / remotely)
  • Provide Active Directory support
  • Provide PC support (hardware and software)
  • Support all CMA-CGM applications (including CCIS)
  • Support key anti-virus software for clients / servers / email
  • Produce proper and thorough documentation.
  • Provide timely and effective technical support of computers, servers and mobile devices
  • Provide support for expectations that are appropriately met.
  • Provide a secure and reliable electronic environment.
  • Pro-actively monitor and administrate the Server Infrastructure and Virtual Environment
  • Provide hands-on Server and Application support when necessary
  • Monitor daily backup procedures and resolve any issues that may be experienced

 

KEY KNOWLEDGE, SKILLS & EXPERIENCE 

 

 

PRACTICAL & TECHNICAL KNOWLEDGE

 

  • Microsoft Windows (Clients) –Windows 10, 11
  • Microsoft Windows 2016 /2019 Server
  • Extensive knowledge of Active Directory Support
  • Knowledge of Hyper-V and VMWare virtualisation
  • Microsoft Office – all versions
  • Experience using an IT ticketing system based around ITIL framework
  • Knowledge of PC imaging and deployment
  • IT Security (Antivirus software / Spam / Phishing awareness etc...)

 

SKILLS & EXPERIENCE 

 

  • Significant IT support experience in a networked IT environment
  • Exposure to Windows server environment
  • Knowledge of Active Directory / DNS / DHCP etc.
  • Knowledge of VM Ware or Hyper V hosting Environments
  • Good customer service skills
  • Attention to detail
  • Ability to work on own initiative and as part of a team
  • Excellent time management skills

 

 

Not only do we offer a competitive salary, we also offer a generous benefits package including:

 

  • 25 days annual leave (plus public holidays) increasing with length of service plus additional day over Christmas period and the opportunity to buy/sell annual leave

  • Discretionary annual bonus

  • Enhanced pension scheme up to 15% total contribution

  • Life assurance x4

  • Commitment to promoting awareness and understanding of Mental Health through our Mental Health and Wellbeing Charter

  • Private healthcare (BUPA) + Healthcare Cash plan, including an Employee Assistance Programme

  • Local and global development opportunities across 160 countries within the CMA CGM Group, including opportunities at our iconic Head Office tower in Marseille

  • Hybrid Working

  • Cycle to work scheme/ Season ticket loans

  • Enhanced policies including Maternity & Paternity

  • Employee recognition awards

  • Considerable scope for personal and professional growth through the CMA CGM Academy

 

CMA CGM Group is proud to define itself as a family business built on strong human values.

 

  • Excellence

  • Exemplarity

  • Imagination

  • Boldness

 

CMA CGM respects, supports and values diversity in all forms. We seek to avoid discrimination and are committed to equal opportunities for all our employees.

Our long-held inclusive policy improves performance, creates growth opportunities for all, aligns with our customer's values and enhances employee engagement.

 

Come along on the CMA CGM adventure! 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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