Service Delivery Advisor - Cargo Readiness

CMA CGM | ABOUT US

Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.

Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.

Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.

Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.

MAIN JOB PURPOSE 

To support the performance of the Cargo Readiness Team by addressing and resolving issues related to the export cargo cycle, ensuring minimal shortfall on each vessel and reducing associated costs for the company. This includes following up and coordinating with customers and Customer Care teams to collect and verify export cycle details. 

MAIN RESPONSIBILITIES 

• To manage pre-planned booking rolls & issue draft letters / revised Booking Confirmation to customers
• Ensure that Cargo Readiness Team chase any missing information relating to Hazardous Cargo (approval, signed DGN etc) and amend LARA in the case of changes to the orginal booking
• For bookings without a container number close to load list close, oversee chasing of relevant parties (customer / transport support) – if not provided by close of final load list, ensure cargo is rolled to next available vessel
• CR team to clean quay a minimum 24 hours prior to vessel arrival to ensure that all units are sitting on the correct UVI and port figures (POD, FPOD, Haz, OOG, Reefer) match LARA
• CR team to clean quay post Shipped on Board confirmation, identifying any units not shipped and transfer to new booked vessel on the port systems to reflect ECC changes in LARA
• Processing and communication of shortshipments to the customer – following issuance of the SOBs.
• Publish and maintain the standardised cut-offs for all vessels ex UK to facilitate accurate processing of bookings
• Maintain the shortshipment file detailing all shortshipments for reporting purposes and evaluation of team performance
• Conduct pre and post load checks to ensure cargo is booked on the correct vessels. 

KNOWLEDGE, SKILLS & EXPERIENCE

• Excellent Customer Service skills and experience 
• Strong communication skills, with the ability to build effective relationships with key stakeholders, internally and externally
• High levles of resilience, confident working in a fast paced environment 
• Excellent analytical skills, with high attention to detail 
• Flexible to work out-of-hours when necessary/required
• Knowledge and experience of the Shipping and/or Freight Forwarding industry 
• Discrete and professional at all times
• Highly organised, with ability to manage multiple priorities

Additional Information

The job holder will work closely with the Customer Care and Transport Team and other CMA CGM agencies/departments as required. They will require a strong understanding of the UK geagraphy and any changes to regulations. The reporting line will be to the Cargo ReadinessTeam Leader. 

Shift Patterns: Monday to Friday

Shift Hours:     8am – 4pm / 9am – 5pm (Main Shift) / 10am – 6pm

(Please Note: Shift hours are subject to change.  From time to time it may be necessary to work outside of these hours should business needs dictate.)

Not only do we offer a competitive salary, we also offer a generous benefits package including:

• 25 days annual leave (plus public holidays) increasing with length of service plus additional day over Christmas period and the opportunity to buy/sell annual leave

• Discretionary annual bonus

• Enhanced pension scheme up to 15% total contribution

• Life assurance x4

• Commitment to promoting awareness and understanding of Mental Health through our Mental Health and Wellbeing Charter

• Private healthcare (BUPA) + Healthcare Cash plan, including an Employee Assistance Programme

• Local and global development opportunities across 160 countries within the CMA CGM Group, including opportunities at our iconic Head Office tower in Marseille

• Hybrid Working

• Cycle to work scheme/ Season ticket loans

• Enhanced policies including Maternity & Paternity

• Employee recognition awards

• Considerable scope for personal and professional growth through the CMA CGM Academy

CMA CGM Group is proud to define itself as a family business built on strong human values.

• Excellence

• Exemplarity

• Imagination

• Boldness

CMA CGM respects, supports and values diversity in all forms. We seek to avoid discrimination and are committed to equal opportunities for all our employees.

Our long-held inclusive policy improves performance, creates growth opportunities for all, aligns with our customer's values and enhances employee engagement.

Join us and discover a world of opportunities!

Please note that when you click “Apply”, you will be transferred to the career portal. Please make a note of the Job Requisition ID number so you can locate the vacancy and progress your application. You will also be required to log in or register on the career portal to progress your application.

Come along on CMA CGM's adventure!