Admin IT Expert / SRE

Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.

Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.

Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.

YOUR ROLE

Under the IT Operations department and Head of SHIPS IT, the Admin IT Expert / SRE is responsible for IT on Vessels.

•    Ownership of Vessel IT Infrastructure Solutions: Ensure the effective support and availability of the full IT infrastructures on board, including connectivity and applications for vessels.
•    Accountable of IT Operations and delivery of IT services to the vessels.
•    Provide technical support (single point of contact to ships) for vessel applications and IT Systems.
•    Manage day to day production activities & shipboard IT projects implementation in line with IT Governance Standards and Cyber Security guidelines.
•    Ensure the good IT systems implementation and maintenance as per Vessel IT Security policies and Cyber Security guidelines onboard vessels.
•    Manage priorities, alerts and escalations.

WHAT ARE YOU GOING TO DO ?

•    Vessel commissioning / decommissioning.
•    Business needs and request qualifications.
•    Manage priorities in backlog activities (build, support, incident/problems…)
•    Obsolescence, capacity and vulnerabilities management.
•    Critical incidents and problems management: technical analysis, coordination in incident resolution, RCA
•    Maintain quality of service.
•    Monitoring systems performance and troubleshooting reported problems.
•    Coordinate maintenance services on board though various service suppliers.
•    Liaise / Interface between vendors, ship crews, customers and cybersecurity teams.
•    Provide process for industrialization, monitoring, backup / recovery and security
•    Create, maintain documentation & procedure (Shipboard solftware, systems maintenance, indus…)
•    Configuration Audit and Continuous Improvement Plan management

TECHNICAL ENVIRONMENT

•    Operation Systems Administration (Windows, VM, Linux, macOS)
•    Help Desk ticketing Systems : ServiceNow…
•    Network Troubleshooting and Configuration (Switch, FW, wifi/LAN…)
•    Cybersecurity Best Practices and Protocols.
•    Scripting and Automation.
•    Hardware Diagnostics and Repair.
•    Monitoring, Alerting and Log Management.
•    This position also requires great availability and can be need some 24/7 actions

Come along on CMA CGM’s adventure !