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ID:  120613
Location: 

Marseille, FR

BUSINESS PROCESS EXPERT CRM SALES TRANSFORMATION (M/F) - CMA CGM Head Office

 

Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.

Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
Through the CMA CGM Foundation, the Group also acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.

Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 130,000 people worldwide, including 2,900 in Marseilles where its head office is located.

 

 

 

THE ROLE:

 

Within our CRM sales transformation department, you will be the business process expert responsible for our new CRM sales tool through the cycle. As an expert, you will help identify needs and pain points and improve business processes related to Sales activities.

 

 

RESPONSIBILITIES:

 

  • As a former sales or global account or liner, you have a good shipping expertise. In addition, you can gather the various sales practices amongst all business units. This includes quantitative analysis based on data and qualitative workshops through interviews. You can moderate sessions through multi modes: conf call, amphi, webex.
  • Based on data collected, you will have to propose recommendations in terms of tool, organization and process (target operating models).
  • You can propose relevant visuals and reporting that would then be developed by technical team. This is based on your own expertise and enriched by other business expert’s feedback. You are eager to discover and understand sales innovation to enhance your proposals (user friendly tool, sales assistance through analytics). You will have to write functional specifications and priorities notably through user stories. You will also test them along with other users. Being in close contact with IT Team of the project, you will be in charge of translating these requirements into functional specifications.
  • You collaborate in the validation of the deliverable functionalities and the detailed specifications at the different phases of the project. This means a direct implication into the demonstrations of the tool run by IT team to provide your feedbacks and into testing (e.g., preparation and execution of end-to-end tests, user acceptance tests and retests after bug fix).
  • You will be the ambassador of the CRM sales transformation you designed within the Group. Being in close contact to the community of end-users and supporting them through the transformation of their way of working. This entails a participation to the preparation and the execution of trainings, change management, deployment and hyper-care for a long lasting adoption.

 


PROFILE AND COMPETENCIES

 

  • Graduate experience (university, grande ecole), you already have a sales experience.
  • You are creative, innovative and very curious. Skills in excel and project management would be an added value.
  • Excellent communication skills and fluent English are required for this position.

 

Come along on CMA CGM’s adventure !

 

 

 

 

 

 

 

 

 

 

Apply now »