Change Officer

This is to work on a fixed-term contract from the 26th of June until the 17th of October.

Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.

Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.

Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.

In order to increase Customer satisfaction and CMA CGM profitability resilience, AQUA Contracts objective is to deliver a new seamless Operating Model quotation process, around a new digital tool, and ensure adoption and engagement of key stakeholders in a limited Hypercare phase.

Main Role : support the team in charge for deployment and animation of trainers
-    Preparation of weekly meeting to support Work Stream Leader in line with governance 
-    Support Change Work Stream Leader & Project Director regarding Agency Network Change Animation, Lines Network Change Animation involving different stakeholders 
-    Support Change Work Stream Leader & Project Director regarding meetings with top management

Objectives & scope 
-    Trainers Animation : ensure Operating Model adoption and engagement to secure successful  Deployment & Implementation
-    Coalition Animation : Build a strong coalition of Top Management to validate key action plans, get informal feedback from the field to highlight corrective actions to be taken and spread best practices  

Main Deliverables & Activities
-    Preparation of the meeting communication and change animation: centralization of latest updates to share to team
-    Trainer network Animation : 
o    Support for survey follow-up (ADKAR)  to measure : awareness, desire to change, knowledge, ability & reinforcement needs
o    Contribution weekly calls to ensure implementation within the lines of new processes & OM 
o    Support Weekly calls with Project Team to secure their onboarding, collect feedbacks regarding adoption/ usage of the tool and global perception (e.g., features easy to use, enhancements suggestions, potential pain points, questions to ensure rightful utilization)

-    Coalition Meetings :
o    Support on meeting preparation and minutes (e.g covering : Sponsors feedbacks on actions to be enhanced/clarified, alerts, next steps) 

EXPECTED SKILLS

•    Previous experience in deployment of new process/tools in large organization is a plus
•    Action oriented, delivery driven, change agent 
•    Ability to organize, prioritize and structure the tasks as per deadline
•    Attentive to detail and works with precision
•    Ability to synthesize information
•    Fluency in French & English mandatory 
•    Team player, able to work collaboratively transversally with an end-to-end mindset
•    Knowledge of shipping and pricing processes would be a plus

Come along on CMA CGM’s adventure !