Customer Service Officer - Marseille

Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.

Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.

Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.

MISSION:

Within the Customer Service team of the Marseille Agency, you are in charge of monitoring customer bookings and the operational implementation of transport until arrival at destination in accordance with the customer's expectations.

As a real interface between the customer and the internal teams (operations, documentation, sales), you are the guarantor of the quality of the service provided to customers.

RESPONSIBILITIES:

In this context, you will optimize the taking and follow-up of bookings by receiving customer requests, checking the commercial conditions previously set and confirming the completion as soon as possible.

You will be required to carry out the necessary checks with internal contacts (logistics, operations, cargo readiness, documentation, sales) in order to verify the feasibility of the request.

You are responsible for verifying the regulations relating to the goods and the country of destination, the availability of ship space, the conformity of containers, the feasibility of transport in the event of carrier haulage as well as the necessary elements for taxation.

For specialized goods (hazardous type/OOG/Breakbulk), you make sure to fill in the applications and get the necessary approvals.

You follow the course of operations and advise the customer on operational and documentary aspects and, if necessary, you provide them with possible solutions or alternatives for a booking confirmation according to their expectations.

Finally, you ensure compliance with the Quality, Safety and Security procedures in force in the company.

PROFILE AND SKILLS:

With a Bachelor's degree in International Trade or Logistics Transport, you ideally have at least 6 months' experience in the same type of position.

You are proficient and comfortable with computer tools.

Fluency in English is a plus to allow you to evolve independently in an international environment.

Your interpersonal skills are essential to communicate effectively with customers and internal contacts.

Your responsiveness, your analytical skills, your rigor and your sense of organization will be assets to succeed in this position.

Come along on CMA CGM’s adventure !