Customer Care Manager - Simplification (M/F) - CMA CGM Head Office

Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.

Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.

Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.

THE ROLE

To lead our company’s simplification strategies, fostering a balance between digital innovation, organizational alignment and cohesion, and streamlined processes, with focus on enhancing both customer and employee experiences.

RESPONSABILITIES

• Strategic Development: Collaborate with the Head of Customer Care Transformation to devise and refine simplification strategies that align with the broader transformation vision.
• Strategy Execution: Work under the guidance of the Team Lead Manager to implement simplification strategies in line with the broader transformation goals.
• Continuous Improvement: Drive a culture of ongoing enhancement, constantly identifying areas for process optimization to benefit both customers and employees.
• Project Management: Oversee the planning, execution, and completion of simplification projects, ensuring timely delivery and maximum impact.
• Reporting & Monitoring: Implement and track KPIs to gauge the effectiveness of simplification initiatives, providing regular insights and updates to senior management.

PROFILE & QUALIFICATIONS

• Bachelor's degree in a related field; Master's preferred.
• Demonstrated leadership in customer care and simplification roles.
• Strong analytical, project management, and strategic planning skills.

Company Commitment:

We invite you to be part of our dynamic Customer Care Transformation Team, where innovation, collaboration, and continuous improvement shape the future of our customer and employee experiences. Your role is instrumental in executing our vision of streamlined simplicity.

Come along on CMA CGM’s adventure !