Product Owner - Global CRM (M/F)

Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.

Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.

Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.

THE ROLE :

You are global business product owner of solutions looking to enhance CMA CGM Digital Customer Engagement supporting Customer Care and Sales Business Transformation, in close cooperation with Head of Departments, Global Business Centers, Digital Factory & key Third Party partners (Salesforce). The role reports to a Domain Lead / Senior Product Owner Global CRM.

RESPONSABILITIES:

• You will be responsible to deliver value for both CMA CGM customers and employees by bringing solution to their needs.
• You will be the interface between business and technical teams, translating business requirement into actual solutions, managing the product backlog and securing the validation of benefits.
• You will have to lead change and coach our Agencies/Regions/SSC stakeholders to support the adoption on their respective scope.
• You are a referent on Nova platform, securing the consistency of the different features managed by the product team on the domain. 
• You push innovation forward to boost efficiency and differentiation for CMA CGM.

The Product Owner CRM may have interaction with quite all organizations/departments: Senior Customer Care / Sales / IA / Global Business Support Managers in HeadOffice, Agency General Managers, Customer Care / Sales Directors, Customer Service / Sales Representatives, SSC representatives, IT, other support functions (Finance, Operations, …).

You are part of a global community involved in Digital Customer Engagement transformation.

SKILLS & COMPETENCIES:

• Confirmed Product Owner experience.
• At least 5 years’ experience in a Project Management position.
• CRM & Salesforce knowledge expected, Sales and/or Services.
• Data background and IA sensitive.
• Quick learned and technology driven.
• Employee & Customer Experience orientated.
• Communication skills / Change management skills.
• Leadership while Team player.
• Transport / Logistics / Shipping Industry knowledge is a plus.
• Team & Continuous improvement spirit.
• Fluent in French and English.

Come along on CMA CGM’s adventure !