Regional eCommerce Officer (M/F)

Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.

Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.

Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.

Purpose of the Mission:

Regional expert on all digital product under responsibility, drive deployment & adoption according to Digital Agency targets and contributes to perform global contribution under taskforces

Tasks & Responsibilities:

Deployment of new features / products:

•Execute all required deployment plan related to all digital products under responsibility (Trainings, webinars, internal communication, network animation)

Drive action’s plan to increase adoption on all digital products under scorecard targets

•Monitor Regional / Country performance

•Analyze available data to transform ambition into operational action’s plan targeting rights customer segments

•Execute all local actions’s plans relevant to perform on eCommerce Target (Customer meeting, lead&opportunity conversion, external webinars, network animation…)

•Offer clear report to management according to eCommerce scorecard

Product expertise on all digital products under responsibility

•Collect / centralize evolutions request and business opportunity

•Perform regular internal touchpoint to maintain digital knowledge of network

•Support agency & customers on escalated cases

•Promote Digital Agency eLearnings

Taskforce global contribution

•Take responsibility on 1 or more taskforce streams (updated documentation, marketing request, eLearning content, communication, functional qualification, business intelligence, benchmark & support)

•Contributes to all transversal actions expected by stream leaders

Knowledge, work experience, skills & competencies:

•Master’s degree in Business Administration, Digital Marketing, eCommerce, IT or a related field

•3-5 years of experience in eCommerce, digital marketing or project management

•Experience in working with cross-functional teams to achieve business objectives.

•Familiarity with digital tools and platforms (websites, APIs, EDI, mobile apps) and their integration into the customer journey.

•Customer centric mindset with strong interest for digital transformation and customer experience.

•Results-driven, proactive approach to problem-solving, excellent communication skills

Key Performance Indicators:

•eCommerce scorecard primary targets

•eCommerce scorecard secondary targets

•Customers meetings

•% of digitalization (eOffer, ePricing, eBooking, eDocumentation, eTracking, eInvoice, ePayment)

Come along on CMA CGM’s adventure !