Strategic Accounts - Data & Customer Insight (M/F) - CMA CGM Siège Social

Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.

Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.

Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.

THE ROLE

As provider of Data & Customer Insight in the department Strategic Accounts, you will have the responsibility to drive marketing customer analysis, to develop the commercial strategy for the Global Accounts covering different dimensions.

You will be responsible for conducting information research, customer studies. You will also be responsible of producing Customer Insight deliverables.

RESPONSABILITIES

Precisely, your activity will take place around the following missions:

• Formalize the results and conclusions of your analyses in the form of customer insight deliverables: to do this, build a structured argument, highlight the key messages using strong visuals, and adapt the content of the messages and the format of the deliverables according to the targets. Then ensure the presentation to the management and operational staff concerned
• Synthesis all the information collected (quantitative and qualitative) to produce readable and relevant results at the level of customer mapping, - highlighting new challenges and new opportunities
• Support the commercial team by providing them with relevant business and strategy support to be used during customer meetings and internal management meetings.  
• In collaboration with the sales teams, you will participate in the analysis of the sales performance of key accounts, you will produce and ensure the updating of monitoring supports for key indicators and the centralization of data (for all kind of stakeholders, including TOP management)
• You will provide the sales teams with the tools necessary to collect and centralize data, and coordinate updates and information sharing with the various teams (IT, CRM, etc.) 

PROFILE AND QUALIFICATIONS

• Higher education (BAC+5) in International Business, Marketing, Management (Master's degree in Business, Marketing)
• Microsoft office: Advanced knowledge of PowerPoint and good level of Excel (Good understanding of numbers it is a must)
• Mastery of monitoring/reporting tools
• Very good command of English (oral and written)
• Excellent writing skills for the elaboration of supports, you perfectly master the codes of the communication
• Good level: in analysis, synthesis, and writing 
• Curiosity and sense of innovation
• Dynamism and good interpersonal skills: adaptability, reliability, rigor, autonomy, proactivity, good sense of teamwork
• Good oral communication skills
• Result oriented

Come along on CMA CGM’s adventure !