Outside Sales

CMA CGM, founded in 1978 by Jacques R. SAADE, chairman and Chief Executive Officer, is the world’s 3rd largest container shipping company and ranked number 1 in France. Today operating a fleet of 410 vessels, the Group serves over 400 ports around the world.

With a presence in all the continents and in 160 countries through 400 offices, 750 warehouses, 130,000 employees and a wide fleet of 566 vessels, CMA CGM serves 420 of the world’s 521 commercial ports and operates 257 shipping lines. CMA   CGM employs 170000 people, including 4700 in France.

The group offers a complete range of activities including transport by sea, river and rail, handling facilities in port as well as logistics on land. With strong family values, the CMA CGM Group is dedicated to the growth of all its stakeholders. The Group own a diverse portfolio of brands and subsidiaries that take care of our customers and their cargo wherever they are in the world, door-to-door.
 

This position reports to the Kenya Sales Manager and is based in Nairobi, Kenya.

Outside sales is a key function responsible for maintaining existing customer relationships, developing new customers, sourcing new opportunities, submitting proposals and tenders in accordance with the Group business plan and company strategy.

Main tasks and Responsibilities:

•    Ensure penetration into new markets and segments in the Domestic trade of the brand allocated.
•    Active client visitation and use of other channels to ensure landing/ closing of new businesses.
•    Account Management.
•    Establish good relationship with customer, which includes assistance to overall business cycle of the client (credit facilitation, post-sales issues etc.) to ensure continuous repeat business.
•    Responsible for channelling back to the organization valuable market intelligence information regarding the trade.
•    Understand overall business of the customer to be able to come across other business opportunities to up-sell or cross sell other CMA CGM Products and grow share of wallet.
•    Proactively analyses sales performance based on budget and assists with identifying missing shippers. 
•    Prepare the visit plans
•    Assists with cargo campaign and calling customers for business.
•    Escalates urgent issues to internal department for action. 
•    Directly negotiates or communicates negotiations of rate(s) with line/trade management on behalf of the customer or field representative for Import, Export and/or Foreign to Foreign business. 
•    Ensures filing is completed and correct to minimize disputes and flow of booking process.
•    Promotes eBusiness. 
•    Performs sales lead qualifying and follow up.
•    Assists with cargo campaign.
•    Participates in sales and team meetings.
•    Reports KPIs, monitors rates and issues. 
•    Assists booking team to ensure rates are in place prior to possession of cargo. 
•    Supports financial mitigations be it customer or company dispute associated. 
•    Promote CMA CGM group though shipping line events.
•    Handle/follow up big accounts and tenders with HO and monitor their support.
•    Assists team, to include inside coverage, during absences or periods of low staffing. 

Skills and Qualification:
•    Bachelor's Degree in commerce, sales, marketing, business administration or related degree.
•    Minimum 5-year experience in the shipping industry preferably in a commercial role.
•    Previous experience in use of a CRM is an added advantage
•    Proficiency in MS office tools especially Outlook, Excel and PowerPoint
•    Have an Entrepreneurial and Innovative approach
•    Self-starter who is results driven
•    Excellent verbal & written communication skills
•    A good team Player
•    Good Organizational Skills 
 

Are you bold, imaginative and ready to take the initiative with integrity? For more than 40 years, we’ve been linking people, countries and professions to offer our customers an exceptional service, and now we’re pushing the boundaries to create the transport experience of tomorrow. Nurture your talent, become a leader at CMA CGM.