Sales support Officer

Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.

Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.

Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.

ROLE :

Within the Agency’s sales team, in connection with commercial land and sedentary areas, you respond to customer requests by studying their requests for services as well as ensuring their qualification, follow-up, relevance and concretization.

RESPONSIBILITIES:

In this context, you receive, qualify and process customer requests received (live or via commercial land and sedentary) and enter the associated quotes.

You contact the appropriate internal contacts to make relevant and competitive tariff offers for all products and services offered by the CMA CGM Group (maritime and non-maritime).

If necessary, you relaunch customers for unrealised quotations and you implement corrective actions in the event that the conversion rate of quotations is not reached.

You ensure that quotations are regularly updated.

You assist customers in the use of online pricing tools.

You contribute to the resolution of commercial disputes, and are in regular contact with all relevant internal contacts to ensure the proper execution of transactions and invoicing.

Finally, you ensure compliance with the Quality, Safety and Security procedures in force in the company and in particular the proper management of your quotations with a view to an optimal realization of your business by the customer service.

SKILLS & QUALIFICATIONS :

You have a undergraduate degree in International trade or Logistic Transport, you ideally have an experience of at least one year in the same position. You have good command of IT and Office tools and you speak English fluently.

Your interpersonal and your negotiation skills will be essential to communicate efficiently with your numerous contacts. Your self-sufficiency, your organization skills, your rigor, reactivity and proactivity will allow you to perform successfully in this position.

Come along on CMA CGM’s adventure !