Intern - Sales Support Coordinator

Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.

Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.

Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.

YOUR MAIN OBJECTIVES

As an Intern within the Sales department, you will support on the following:

• Provide pricing proposals to customers managed by the Outside Sales team mainly on Exports and Imports.
• Communicate with customers and internal departments. Follow up on quotes offered.
• Coordinate rate issues and information to internal departments for execution of operations and invoicing.

YOUR RESPONSIBILITIES

• Promote, support and guide customers to effectively use the different CMA CGM’s digital tool for quotations,
• Maintain quotes and business support to the Customer portfolio of the Outside Sales & Specialized Sales team and to the new customers via the Sales mailbox and with incoming calls,
• Make proactive phone sales calls to follow-up with customers on quotations sent but without bookings, including CMA CGM Liner and CMA CGM + services,
• Coordinate closely with the Trade team to ensure consistent business support to customers as required commercially,

• Promote CMA CGM Group services including non-maritime products (CMA CGM + or VAS, Intermodal, E-commerce, CEVA, etc..) 
• Propose volume potential and new opportunities to the Outside Sales team when we receive interesting leads or new Customers that need to be prospected.

YOUR PROFILE

• Education:  Currently completing - or recent graduate - a College degree or equivalent. A specialization in international trade or transportation and logistics is a plus. 
• Experience: a first Sales support/Customer care internship or work experience, ideally in the shipping or logistics industry is an asset. 
• Other:
  • Good communication and interpersonal skills
  • Attention to detail, well versed in the Microsoft Windows suite
  • Strong team player with ability to work independently
  • Ability to multi task and prioritize time sensitive issues
  • Very good communication in English, oral and written, and ideally bilingual in French. 

Come along on CMA CGM’s adventure !