Business Delegated Administrator

Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.

Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.

Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.

Position Summary 

The NOVA Business Delegated Administrator is the main promoter and guardian towards the Power Users.

The Business Delegated Administrator contributes to the Customer Experience enhancement, has a shipping background and is an expert in the Salesforce Solution implementation. He/She will have access to most of the administrative tasks. He/She interacts with a broad network (NOVA project team, CAN, IT, Academy, HR, local management, Power Users, and other Delegated Administrators) for ongoing identification of improvements. 

RESPONSIBILITIES:
1.    Provides business support by being the single Point of Contact for their pool of Power Users. If needed he/she can escalate to the Business System Administrator. 
2.    Can be a Trainer for Analytics by participating at Train the Trainer session. Will therefor provide trainings to his/her pool of Power Users for Analytical skills, if needed. Animates his/her pool by organizing frequent calls. Onboard new Power Users.  
3.    Is accountable for releases’ quality and adoptions as he/she is involved in UAT (user acceptance tests); will have early visibility into the releases.
4.    Has access to majority of administrative tasks: templates, basic automation, chatter groups, quick links and reports/dashboards.
5.    Identifies business process/tool enhancements/improvements and contributes to the NOVA roadmap.
6.    Increases/Maintains adoption rates for countries under his/her scope by identifying issues, defines action plans and engaging relevant persons in charge in the agencies and with CAN Area Management.
7.    Contributes to corporate toolkits (“How To Guides,” Q&A file, …) and maintains up to date local “How To Guides” and Q&A file.  
8.    Communicates any changes and roadmap to the Power User network.

NETWORK INTERACTIONS

• Business System Administrators will be their escalation path on solution/functional topics and project activities.
• Business Delegated Administrators will be supported by their Business System Administrator, CAN, NOVA Project team and CMA CGM Academy. 
• Business Delegated Administrators will support Power Users.
• They will be involved in the regional network community and activity.

TIMELINE AND CONSTRAINTS

• Business Delegated Administrators engagement is expected to be between 50% and 100% of their workload depending on the scope/area they are supporting. This will be included in his/her annual appraisal (C&Me).
• Business Delegated Administrators position requires to travel, if needed.
   

Knowledge, Skills, and Abilities Required:

• Influential with good interpersonal skills and experience in managing people.
• Process, Quality or IT background will ease the training of a Delegated Admin.
• Technology friendly and salesforce technology knowledge are a plus.
• Motivation & Customer Experience oriented.
• Fluent English speaker. 
• Fluent in the local languages he/she is supporting.
• Team & Continuous improvement spirit.

Education and Experience Requirements:

• Bachelor's Degree required; Master's Degree preferred.

• 2+ years of industry and general experience required.

• Lean Six Sigma Yellow/Green Belt preferred.

Come along on CMA CGM’s adventure! CMA CGM (America) LLC is committed to equal employment opportunity for all qualified persons without regard to race, color, religion, sex, national origin, pregnancy, age, sexual orientation, marital status, gender identity, veteran status, disability, or any other legally protected classification.