Business Process Manager

Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.

Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.

Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.

Position Summary:

Business Process Managers will lead a variety of projects in different strategical areas such as business process improvement, organizational transformation, global or local IT transformation, cultural transformation, and offshoring. They are the change agents and will work with the business to drive transitions, process excellence and business transformation initiatives.

Business Process Managers are responsible for masterminding, outlining, and developing projects. They design the “as-is” vs “to-be” states as the backbone of every initiative they lead, build business requirements for IT application’s development, project goals and success markers to determine how success will be measured and tracked, as well as for identifying, prioritizing, and regularly reviewing a portfolio of projects for the assigned areas of responsibility. They deliver significant, verified business results (both process and financial). Trains, coaches, and holds accountable team members to implement process improvements and organizational transformation, while effectively collaborating with leaders, peers, and team members to enhance the agency work processes and culture. They strongly advocate for the customers at every opportunity.

Business Process Managers will cover both the U.S. and Canada, as part of their scope of activities and are expected to engage in presentations and direct communication with the top management level, including the CEO and Executive Management.

 Functions and Duties:

• Leads and facilitates the identification, prioritization, and regular review of agency and global improvement and technology implementation projects for his/her assigned area of responsibility.
• Leads and coaches project teams and activities that provide measurable efficiency and effectiveness benefits to the agency, global organization, and customer experience.
• Develop comprehensive process modeling, project plans and documentation, as well as track project performance, specifically to analyze the successful completion of short- and long-term goals.
• Collaborates and communicates effectively with peers, top management, and project team members.
• Use and continually develop leadership skills.

Knowledge, Skills, and Education

• Bachelor’s Degree in related field required; Master’s Degree preferred. 
• 6+ years of Business Experience.
• Understand impact assessment of business process and project initiatives applied to transformation actions
• Understand business processes as part of the entire business operation
• Recognize the interaction of processes and how changes may potentially affect other functions
• Understand process improvement, waste reduction, process mapping, change management, organizational design, process engineering and offshoring concepts and methodologies
• Advanced business acumen
• Plan and implement projects of moderate to high complexity
• Familiar with IT concepts and models (including business requirement document design)
• Define process improvement initiatives
• Effectively design the “as-is” and “to-be” states
• Effectively utilize data analysis tools and techniques
• Effectively use project management techniques
• Utilize effective project and team intervention techniques
• Effectively manage project stakeholders
• Excellent client-facing communication skills – written and verbal
• Possess effective time management skills
• Advanced facilitation skills
• Intervene in projects to increase productivity and to accelerate outcomes 
• Anticipate potential project problems, risks, impact analysis and respond appropriately
• Influence others to accomplish assigned tasks
• Work collaboratively with team members, other departments, and individuals
• Delegate work and hold people accountable for completion
• Design project strategies to achieve goals and deadlines
• Proficient in MS Office 365 tools, MS Project, Hive, or other project management software applications.

Come along on CMA CGM’s adventure! CMA CGM (America) LLC is committed to equal employment opportunity for all qualified persons without regard to race, color, religion, sex, national origin, pregnancy, age, sexual orientation, marital status, gender identity, veteran status, disability, or any other legally protected classification.