Chief of staff

Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.

Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.

Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.

The Chief of Staff will work closely with the functional head and senior leadership team to ensure that the strategic vision and corporate goals set are successfully implemented and achieved.  

The Chief of Staff will act as the primary support and advisor to the senior leader and will ensure that the operational efficiency, performance, and programs of the North America's organization are successfully aligned with the strategic direction set by the Executive team. The Chief of Staff, working closely with the senior leadership, will support all activities that will allow the management team to successfully identify business needs, develop tactical action plans, measure, and track results in line with the corporate strategy. On occasion, the role will be assigned to support and/or run special projects related to, but not limited to, performance management, talent, organization development& HR, Communication & PR, risks & process control, data analytics, market studies and any other strategic related projects that are in the top management agenda.

This role exercises significant discretion and independent judgment in performing the duties of the position.

Responsibilities:

•    Support the executive leader in prioritizing their agendas, short, medium, and long-term goals and by proposing ways to improve their time management.
•    Develop close relationships with the local and parent management teams to successfully align objective and outcomes on strategic subjects.
•    Oversee daily operations through collaboration with the senior leadership team and department leaders.
•    Create and strengthen relationships with external key stakeholders including partners, government officials and organizations, media, customers, industry's experts, and agencies.
•    Build, collect, report and track key management KPis from all departments 
•    Develop and maintain reporting procedures and implement a governance around KPis
•    Prepare and distribute reports related to functions and project activities.
•    Review and adjust key performance KPis with the Executive staff
•    Develop corporate presentations and market studies working closely with relevant stakeholders across different departments
•    Ensure that all key strategic projects that the Executive needs to track are correctly collected, tracked, and achieved by the various leadership teams.
•    Run special projects upon request, working closely with senior leaders and BPM team around, but not limited to, performance management, talent, organization development & HR, Communication & PR, risks & process contro1, data analytics, market studies and any other strategic related projects.
•    Demonstrates daily effective & engaged leadership regarding Performance and Results, Problem Solving & creative thinking, & People, Communication & Projects.
•    Miscellaneous related duties or projects as assigned.
 

Knowledge, Skills, Abilities:

•    Working Knowledge of CMA CGM organizational structure and services/network
•    Proficient in basic Microsoft Office applications (Excel, Word, PowerPoint, etc).
•    Exceptional presentation, written communication, and interpersonal skills
•    Ability to manage multiple issues simultaneously and meet deadlines.
•    Demonstrated passion for Customer Experience acting as an advocate for customers.
•    3-5 General experience, 1-3 years Industry experience

•    Bachelor's Degree required, Master's Degree Preferred;
•    Demonstrate the ability to present proactive resolutions and maintain high performance results
•    Must be capable of working autonomously and within a team environment
•    Ability to conduct root cause analysis research

Please ensure you are familiar with the CMA CGM Corporate Internal Mobility guidelines.