Dir, Collections

Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.
Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.
Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.

Position Summary
Manage all collection efforts for 1st and 3rd party to ensure CCA collects as much debt as possible with little to no exposure.
Manage relationship with the relationship with our customers, the Collections Department (located both locally and remotely), and internal stakeholders for an assigned customer portfolio with the objective of improving the customer experience and maximizing working capital.
Responsible for identifying obstacles impeding ability to collect timely, proactively seek solutions and influence process changes to improve results.

Functions & Duties
• Partner in the collection process with the Collections Department, Sales and our customers to meet daily/weekly/monthly collection targets to minimize past due invoices and maximize collections. Monitor outstanding debt to drive collection goals.
• Foster positive relationships with customers through timely handling of escalations. Research and resolve issues with invoices which may result in unpaid receivables.
• Proactively drive end to end improvement in customer invoicing accuracy through dispute root cause analysis.
• Enforce Credit Policy. Organize Credit Management meetings with Divisional VP and Local Sales team
• MISCELLANEOUS RELATED DUTIES or PROJECTS AS ASSIGNED

Knowledge, Skills, Abilities
• Extensive knowledge of collections processes aimed at reducing DSO
• Knowledge of the ocean container shipping industry
• Exceptional skills in MS Excel: including pivot tables, v-lookups, and graphing functions
• Ability to develop and execute a collection strategy aimed at reducing delinquency and improving DSO
• Ability to manage offshored and remote teams
• Ability to assess collection performance and prepare management level reporting
• Be a creative and collaborative problem solver willing and able to constructively challenge current methods and processes to propose and implement improvements
• Must possess strong analytical, written and verbal communication, and inter-personal skills and is able to use these traits to influence outcomes
• Ability to simplify and improve inefficient or unnecessarily complex processes
• Ability to balance competing priorities in a dynamic business environment

Qualifications

Education
Required/Preferred Education Level
Required Bachelor’s Degree

Work Experience
Experience Years of Experience Description
Industry Experience 3-5 years Managerial Experience 4 years minimum

Come along on CMA CGM’s adventure! The Company is an equal opportunity employer. All qualified applicants will receive consideration for employment. Discrimination or harassment based upon any protected characteristics as defined by state or federal law is wholly inconsistent with our company values and will not be tolerated. Alternative application methods are available for individuals who are unable to use or access our online application system. For assistance, please contact us at orf.pse_recruiting@cma-cgm.com