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ID:  121275

Norfolk Va, US

Dispute Analyst


Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.

Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
Through the CMA CGM Foundation, the Group also acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.

Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 130,000 people worldwide, including 2,900 in Marseilles where its head office is located.




This position will be responsible to:

  • Check for validity of the dispute received.
  • Serves as expert in the interpretation and explanation of service contracts, tariffs and agreements with ability to rigorously interpret and apply relevant policies and procedures
  • Quickly gather information from disparate sources and make a proper analysis and recommendation
  • Ensure that the disputes are fixed.
  • Responsible for logging the dispute outcome in GetPaid in accordance with the defined procedure
  • Communicate with customers, pricing, sales and overseas agents
  • Proactively problem solve, seek out root causes and recommend action for correction
  • Miscellaneous related duties or projects as assigned.


 Skill Sets / Education & Experience Requirements:

  • High School Diploma or GED required.
  • Minimum of 1-year Shipping industry experience required.
  • Familiarity with functions of different internal departments, preferably rates and detention and demurrage.
  • Strong attention to detail
  • Good level of analytical and problem solving abilities.
  • Good conflict resolution skills.
  • Strong systems acumen.
  • Ability to effectively work independently as well as with peers.
  • Excellent communication skills (verbal and written).
  • Knowledge of Excel i.e. data manipulation using pivot tables, formulas, etc.
  • Proficiency in computer skills to include Microsoft applications. (Microsoft Outlook, Word, PowerPoint, Access, others)


Skill Sets / Education & Experience Preferred:

  • Associates Degree preferred.


CMA CGM (America) LLC is committed to equal employment opportunity for all qualified persons without regard to race, color, religion, sex, national origin, pregnancy, age, sexual orientation, marital status, gender identity, veteran status, disability, or any other legally protected classification.












Nearest Major Market: Hampton Roads

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