Customer Service Officer

Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.

Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.

Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.

YOUR ROLE

Reporting directly to the Customer Care Manager, you will be responsible for supporting all activities related to documentation and performing customer service missions.

WHAT ARE YOU GOING TO DO ? 

Export Documentation : from booking requests, creation and tracking of Bill of Lading (BLs), to shipment confirmation to customers. - Import Documentation: preparation and control of import documents (arrival notices, invoicing, BLs...) - Customer care services: Handling and monitoring customer requests - Export Service Delivery: Receiving and verifying shipping instructions (issuing and sending BL, pre-deposit, customs declaration, BL release) - Cargo Readiness: Forecasting, preparation of container type lists, loading list

Reservation: Make reservations, confirm with the customer, and ensure the registration of customer information, following Group commercial requirements and company rules for customer satisfaction.

Cargo Readiness: Ensure cargo is ready on time for loading by monitoring export shipments with customers. Focus on CMA CGM (Group) cargo on export stops for local POL cargo

Documentation: Ensure timely local and international customs declarations, perform pre-billing checks, and complete all documentary transactions not transferred to GBS while complying with the Group's legal standards to continuously achieve customer satisfaction.

Invoicing: Perform Autofreighting, auditing, and ensure timely issuance of accurate invoices to clients. Responsible for tracking unbilled freight amounts (NIF) and amounts to be invoiced (TBI) while adhering to all Group processes and requirements.

Counter: Perform BL and Cargo Release after cross-verification of documentation authenticity and complete payment confirmation for clients, strictly adhering to group processes and local legal requirements.Any missions, projects where the service would need your support.

WHO ARE WE LOOKING FOR ?: 

• Preferably a bachelor’s degree in business, transportation, or logistics
• Significant experience in a similar role.
• Proficiency in Microsoft Office, with strong Excel skills.
• Strong communication skills
• Team spirit and excellent interpersonal skills.
• Autonomy, organization, attention to detail, and proactivity.
• Bilingual French/English.

Come along on CMA CGM’s adventure !