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ID:  542670

Prague, DE

Customer Service Officer Import (f/m/d)

Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.

Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.

Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.


For our entity in Prague we are recruiting a Customer Service Officer Import (f/m/d):

Your responsibilities:


  • Control of incoming shipments to their correctness and completeness
  • Sends arrival notices in respect of incoming containers to the customers
  • Issues and sends invoices to the customers
  • Demands missing documents and payment from the ports of loading or customer
  • Checks the customer orders and Releases containers at the terminals
  • Serves customer by telephone within the scope of the Import Customer Service
  • Arrange and control the haulage to FPD including data request if required and close collaboration with our Transport Teams.
  • Control payments of outstandings with accounting department 
  • Check bills of lading (completeness, correctness) before releasing containers
  • Check all costs paid (also Storage/ Demurrage/ Detention) before releasing Container. for transport
  • Request “Change of Destinations” (CODs) 
  • Correspond with other agents POL or other POD than local
  • Process notices of liability and forward the information to the Claims Department
  • Change status of Container to Door or Ramp if required and insert DELIVERY dates 

You bring aboard:


  • Some experience in the field of shipping or similar
  • Good knowledge in Microsoft Office Applications
  • Very good English in written and spoken language 
  • Skills in Czech language preferred
  • Customer Orientation    
  • Strong communication skills, Team Player and the ability to work independently
  • Resilience in times of high workload

You can expect:


  • Permanent employment contract: We want you to feel comfortable with us in the long term
  • Varied activities in a pleasant working environment
  • An attractive workplace in Prague
  • Company pension scheme
  • Cashless meal allowance in the form of Pluxee restaurant passes
  • Flexible working time model 
  • Extensive further training opportunities of your choice on our e-learning platform
  • Possibility of mobile working
  • Very good salary conditions depending on qualifications and professional experience


If we have aroused your interest and your qualifications match the requirements of the position, we look forward to receiving your complete application documents (cover letter and CV), stating your salary expectations and earliest possible starting date. 


Come along on CMA CGM’s adventure !



















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