Booking Officer

CMA CGM Holland is located in Europe's largest container port: Rotterdam, commonly known as the Gateway to Europe. Our mission is to lead sustainable change within the maritime industry. In order to achieve the goal of net zero carbon by 2050, sustainable development has become one of the main axes of the CMA CGM Group strategy.

Jump Aboard for #betterways

We endeavour for Better Ways in everything we do our culture is embodied by boldness, imagination, exemplarity and excellence. With these values at the core of our business, our workplace holds an upbeat and inspiring team who encourage you to thrive on the opportunity to innovate and adapt to the ever-changing world we live in. 

Build your career in shipping and logistics, apply today join tomorrow!

As part of its growth and development, CMA CGM Holland is looking for an Booking Officer to join its Booking team, in the Customer Care department.

ABOUT THE ROLE

The role of Booking Officer is to make bookings, confirm to the customer and ensure recording of customer information, according to Group business requirements and customer satisfaction corporate rules. Ensuring efficiency and effectiveness of the booking process leveraging data analytics to drive continuous improvement and enhance customer satisfaction.

More specifically,

• Manage booking request within your scope
• Perform mandatory checks (e.g., routing, quotation, allocation and equipment or haulage)
• Booking Integration and confirmation 
• Controls of Freight related info (quotation validity, Payer, POP)
• Charges Input (Auto Freight+ manual) if FAI Desk export not deployed
• Manage booking amendments / cancellation within your scope
• All updates to Journey Legs as part of internal amendments up to status 20 for vessel delays, call omits, roll over, cut & run, late VGM
• Collect and analyze booking data to identify trends, patterns and areas for improvement
• Performance monitoring via the key performance indicators related to booking activities
• Attent review meetings with GBS stakeholders
• Follow up with internal stakeholders (such as CS, Sales, Trades, etc) to create booking process improvement plan

We are looking for individuals that have:

• Experience within similar roles within Customer Service/Customer Care
• Effective communication skills (Ability to articulate various business scenarios with customers, senior business leaders & middle management)
• Demonstration of professional demeanor, positive attitude, and ability to manage stress through challenging situations.

Screening is a standard part of our internal application process, by applying to this vacancy you acknowledge having taken note of this policy.

As part of our Employee Experience offering, CMA CGM Holland offers a number of perks including:

• Solid pension with contributions fully covered by CMA CGM
• Annual performance bonus subject to personal and company performance
• Collective health insurance with discount on  additional packages
• Opportunity to participate in volunteer initiatives
• Access to 3000+ learning resources and courses
• Birthday bonus

Come and find your better way with us!  

Applying for this role is only possible in case you are a Dutch residents therefor living and working in the Netherlands. Or in the case you have a valid working permit for the Netherlands which is not linked to the status of ‘knowledge migrant’.

:: Acquisition in response to the vacancy is not deemed desirable ::