Customer Service Officer Customs

CMA CGM Holland  is located in Europe's largest container port: Rotterdam, commonly known as the Gateway to Europe. Our mission is to lead sustainable change within the maritime industry. In order to achieve the goal of net zero carbon by 2050, sustainable development has become one of the main axes of the CMA CGM Group strategy.

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We endeavour for Better Ways in everything we do our culture is embodied by boldness, imagination, exemplarity and excellence. With these values at the core of our business, our workplace holds an upbeat and inspiring team who encourage you to thrive on the opportunity to innovate and adapt to the ever-changing world we live in. 

Build your career in shipping and logistics, apply today join tomorrow!

As part of its growth and development, CMA CGM Holland is looking for a Customer Service Officer to join its Customs team, in the Customer Care department.

ABOUT THE ROLE

The Customer Service Officer Customs’ mission typically involves facilitating smooth interactions between customs authorities and individuals/businesses. Their main role is ensuring compliance with customs regulations, providing assistance and guidance to customers regarding import / export / transshipment procedures, as well as addressing any inquiries or issues related to customs matters.

The key responsibilities of the Customer Service Officer Customs are divided as such :

• Ensure compliance with customs regulations, tariffs, and documentation requirements.
• Serve as the primary point of contact for customers regarding customs-related inquiries.
• Prepare and review customs documentation, ensuring accuracy and completeness.
• Stay abreast of changes in customs regulations and ensure adherence to legal requirements.
• Identify opportunities to streamline and optimize customs clearance processes.
• Implement efficient workflows to expedite customs procedures while maintaining accuracy.
• Collaborate with logistics, operations, and sales teams to ensure a cohesive and coordinated approach to customs clearance.
• Provide support and guidance to internal stakeholders on customs-related matters.
• Collaborate with customs authorities to address and resolve any clearance-related issues.
• Proactively communicate with clients to address queries and provide updates on customs status.
• Maintain organized and up-to-date records of customs-related documentation.

SKILLS AND COMPETENCIES

• Fluency in Dutch and English language, both written and spoken.
• Relevant certifications or training in customs regulations and compliance.
• In-depth knowledge of customs regulations and procedures, particularly in the relevant geographical areas.
• Experience with customs clearance processes for import and export shipments.
• Excellent analytical skills to interpret and apply complex customs regulations.
• Effective communication skills to interact with customers, customs authorities, and internal teams.
• Collaboration and teamwork skills to work effectively with cross-functional teams.

Screening is a standard part of our internal application process, by applying to this vacancy you acknowledge having taken note of this policy.

As part of our Employee Experience offering, CMA CGM Holland offers a number of perks including:

• Solid pension with contributions fully covered by CMA CGM
• Annual performance bonus subject to personal and company performance
• Collective health insurance with discount on  additional packages
• Opportunity to participate in volunteer initiatives
• Access to 3000+ learning resources and courses
• Birthday bonus

Come and find your better way with us!

Applying for this role is only possible in case you are a Dutch residents therefor living and working in the Netherlands. Or in the case you have a valid working permit for the Netherlands which is not linked to the status of ‘knowledge migrant’.

:: Acquisition in response to the vacancy is not deemed desirable ::