Customer Service Officer [Short Sea Line]

CMA CGM Holland is located in Europe's largest container port: Rotterdam, commonly known as the Gateway to Europe. Our mission is to lead sustainable change within the maritime industry. In order to achieve the goal of net zero carbon by 2050, sustainable development has become one of the main axes of the CMA CGM Group strategy.

Jump Aboard for #betterways

We endeavour for Better Ways in everything we do our culture is embodied by boldness, imagination, exemplarity and excellence. With these values at the core of our business, our workplace holds an upbeat and inspiring team who encourage you to thrive on the opportunity to innovate and adapt to the ever-changing world we live in. 

Build your career in shipping and logistics, apply today join tomorrow!

As part of its growth and development, CMA CGM Holland is looking for a Customer Service Officer to join its Import team, in the Short Sea Line (SSL) department. 

ABOUT THE ROLE
The Customer Service Officer Import manages all customer service import-related issues for either specific trades or a specific range of customers. They can handle all queries from customers, operational departments and other SSL (back) offices and can multitask within the Customer Service Import team.

The key responsibilities of the Customer Service Officer Import are divided as such :

• Timely handle incoming vessels and all related tasks 
• Arranging on-carriage in liaise with Transport department and inform customer on the whereabouts of the container
• Handle and solve any customs related issues and inform other agencies about wrong system input
• Check if payment is timely received before release for listed customers and assisting Sales and Finance in payment follow-up. 
• Properly monitor all additional costs against individual bookings
• Upgrade and improve customer satisfaction experience by proactive information supply 
• Making sure the freighting workflow and reports are properly followed up minimizing last minute short falls and making sure correct charges are manifested 
• Reviewing, improving and implementing work procedures and company policies as well as updating the customer profiles
• Recommending potential products or services to management by collecting customer information and analyzing customer needs

SKILLS AND COMPETENCIES

• Excellent knowledge of the Dutch & English language
• Highly organized and self-motivated with ability to plan and coordinate workflows
• Some work experience in an international customer service environment 
• Specific knowledge about all documentation aspects
• Excellent knowledge op MS Office package
• Good communication skills (oral & written)
• Knowledge of shipping INCO-terms
• Ability to work in a stressful environment
• A logic approach to problem solving 
• Customer-focused & Pro-active

Screening is a standard part of our internal application process, by applying to this vacancy you acknowledge having taken note of this policy.

As part of our Employee Experience offering, CMA CGM Holland offers a number of perks including:

• Solid pension with contributions fully covered by CMA CGM
• Annual performance bonus subject to personal and company performance
• Collective health insurance with discount on  additional packages
• Opportunity to participate in volunteer initiatives
• Access to 3000+ learning resources and courses
• Birthday bonus

Come and find your better way with us!

Applying for this role is only possible in case you are a Dutch residents therefor living and working in the Netherlands. Or in the case you have a valid working permit for the Netherlands which is not linked to the status of ‘knowledge migrant’.

CMA CGM respects, supports and values diversity in all forms. We seek to avoid discrimination and are committed to equal opportunities for all our employees.

Our long-held inclusive policy improves performance, creates growth opportunities for all, aligns with our customer's values and enhances employee engagement.

Join us and discover a world of opportunities.

:: Acquisition in response to the vacancy is not deemed desirable ::