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ID:  532313
Location: 

Rhoon, NL

Customer Service Officer VIP

CMA CGM Holland  is located in Europe's largest container port: Rotterdam, commonly known as the Gateway to Europe. Our mission is to lead sustainable change within the maritime industry. In order to achieve the goal of net zero carbon by 2050, sustainable development has become one of the main axes of the CMA CGM Group strategy.

 

Jump Aboard for #betterways

We endeavour for Better Ways in everything we do our culture is embodied by boldness, imagination, exemplarity and excellence. With these values at the core of our business, our workplace holds an upbeat and inspiring team who encourage you to thrive on the opportunity to innovate and adapt to the ever-changing world we live in. 

 

Build your career in shipping and logistics, apply today join tomorrow!

As part of its growth and development, CMA CGM Holland is looking for a Customer Service Officer to join its VIP team in the Customer Care department.

 

ABOUT THE ROLE

The Customer Service Officer VIP manages all export customer service-related issues for either specific trades or a specific range of customers. They handle all queries from customers, operational department and other CMA CGM departments (back offices) and can multitask within the various Export Customer Service teams.

 

The key responsibilities of the Customer Service Officer VIP are divided as such :

 

  • Monitor bookings and amend them whenever required/requested. Keeping all relevant internal- and external parties informed. Keep customers well informed of all issues with bookings
  • Properly monitor all additional costs against individual bookings and make sure they are charged on to customers / internal cost centers including monitoring non freighted bookings / freighting workflow
  • Follow up cargo readiness reports for any missing information from customers
  • Assist the shared service centers for any queries and questions raised during the booking process (RFIs).
  • Identify improvements and provide feedback on day-to-day business
  • Full compliance with the Customer Care Charter
  • Communicates any changes and roadmap to the Power User network.
  • Check availability of (special) equipment, transport options and vessel space prior to accepting new bookings, enter bookings in LARA (operational system), in line with HO’s instructions/procedures, and internally coordinate
  • Keep customers well informed of any issues with booking relating to schedule amendments, equipment issues, customs documentation, pre-carriage problems, any other issues
  • Manual adjustments of the freight manifest (special trade exceptions or incoterms amendments)
  • Upgrade and improve customer satisfaction experience

 

SKILLS AND COMPETENCIES

  • Knowledge of shipment INCO-terms
  • Ability to handle a proper administration (shipment files as well as email files)
  • Please note that Fluency in Dutch is highly preferred to facilitate communication with VIP customers
  • Fluency in English is mandatory, French is a plus
  • Ability to work in a stressful environment
  • Ability to identify priorities
  • Proper knowledge of Microsoft Office (latest version)
  • Analytical mindset and accuracy driven
  • Customer focused and pro-active

 

Screening is a standard part of our internal application process, by applying to this vacancy you acknowledge having taken note of this policy.

As part of our Employee Experience offering, CMA CGM Holland offers a number of perks including:

  • Solid pension with contributions fully covered by CMA CGM
  • Annual performance bonus subject to personal and company performance
  • Collective health insurance with discount on  additional packages
  • Opportunity to participate in volunteer initiatives
  • Access to 3000+ learning resources and courses
  • Birthday bonus

 

Come and find your better way with us!

 

Applying for this role is only possible in case you are a Dutch residents therefor living and working in the Netherlands. Or in the case you have a valid working permit for the Netherlands which is not linked to the status of ‘knowledge migrant’.

 

:: Acquisition in response to the vacancy is not deemed desirable ::

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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