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ID:  516684

Rhoon, NL

Customer Service Officer Global Accounts

Build your career in shipping and logistics, apply today join tomorrow!

Fulltime opportunity, hybrid working (3 days in the office and 2 days WFH)


Jump Aboard for #betterways

We endeavour for Better Ways in everything we do our culture is embodied by boldness, imagination, exemplarity and excellence. With these values at the core of our business, our workplace holds an upbeat and inspiring team who encourage you to thrive on the opportunity to innovate and adapt to the ever-changing world we live in. 


As part of our Employee Experience offering, CMA CGM Holland offers a number of perks including:

  • Hybrid working, 3 days in the office and 2 days working from home
  • Solid pension with contributions fully covered by CMA CGM
  • Annual performance bonus subject to personal and company performance
  • Collective health insurance with discount on  additional packages
  • Opportunity to participate in volunteer initiatives
  • Access to 3000+ learning resources and courses
  • Birthday bonus

About the role within the Import - Global Accounts department

The Customer Service Officer Import pro-actively manages the releases and/or delivery of incoming cargo to final receivers. This person is capable of handling all queries from customers, terminals, customs and other CMA CGM departments. The Customer Service Officer Import is able to multitask within the various Import Customer Service teams.


What will your key responsibilities be?

  • Compliance with cargo release policy and arranging transport via the intermodal organization ILS.
  • Administrative activities concerning the processing, documentation and handling of all incoming cargo.
  • Maintaining contact with customers, hauliers, HO, stevedore, agents, customs and other departments.
  • Follow-up a wide range of long stays, queries and disputes.
  • Highly organized and self-motivated with ability to plan and coordinate workflows.
  • Compliance with the Customer Care Charter.




To be successful within this role, you will need to

  • Have experience within the shipping industry.
  • Full compliance with CMA CGM policies and procedures.
  • Able to work within the team to ensure all vessels are completed within the set timeframe.
  • Highly organized and self-motivated with ability to plan and coordinate workflows
  • Possess excellent communication skills, mastering both the Dutch and English language, experience within the industry is a must

About us

We are CMA CGM, the business that moves in excess of 21 million containers of cargo every year from over 400 different seaports. CMA CGM Holland  is located in Europe's largest container port: Rotterdam, commonly known as the Gateway to Europe.


Our mission is to lead sustainable change within the maritime industry. In order to achieve the goal of net zero carbon by 2050, sustainable development has become one of the main axes of the CMA CGM Group strategy. 

As the Group embarks on a large-scale transformation journey, this calls for our team members to be both bold and exemplary to achieve the needs of our evolving business. We are growing and changing the way we serve our customers. If you are willing to roll your sleeves up and contribute to this journey, we would love to hear from you!


Come and find your better way with us!



Applying for this role is only possible in case you are a Dutch residents therefor living and working in the Netherlands. Or in the case you have a valid working permit for the Netherlands which is not linked to the status of ‘knowledge migrant’.


::: Acquisition in response to the vacancy is not deemed desirable ::












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