Nova Business Delegated Administrator

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Fulltime opportunity, hybrid working (3 days in the office and 2 days WFH)

Jump Aboard for #betterways

We endeavour for Better Ways in everything we do our culture is embodied by boldness, imagination, exemplarity and excellence. With these values at the core of our business, our workplace holds an upbeat and inspiring team who encourage you to thrive on the opportunity to innovate and adapt to the ever-changing world we live in. 

As part of our Employee Experience offering, CMA CGM Holland offers a number of perks including:

• Hybrid working, 3 days in the office and 2 days working from home
• Solid pension with contributions fully covered by CMA CGM
• Annual performance bonus subject to personal and company performance
• Collective health insurance with discount on  additional packages
• Opportunity to participate in volunteer initiatives
• Access to 3000+ learning resources and courses
• Birthday bonus

The NOVA Business Delegated Administrator is the main promoter and guardian towards the Power Users. The Business Delegated Administrator contributes to the Customer Experience enhancement, has a shipping background and is an expert in the Salesforce Solution implementation. You will have access to most of the administrative tasks. You interacts with a broad network for ongoing identification of improvements.

Can be a Trainer for Analytics by participating at Train the Trainer session and will therefor provide trainings to his/her pool of Power Users for Analytical skills.

Is accountable for releases’ quality and adoptions as he/she is involved in UAT (user acceptance tests); will have early visibility into the releases. Contributes to corporate toolkits and maintains up to date local “How To Guides” and Q&A file. Communicates any changes and roadmap to the Power User network.

• Provide business support by being the single Point of Contact for their pool of Power Users.
•  Increases/Maintains adoption rates for countries under your scope by identifying issues, defines action plans and engaging relevant persons in charge in the agencies and with CAN Area Management.
•  Identifies business process/tool enhancements/improvements and contributes to the NOVA roadmap.

• Highly organized and self-motivated with ability to plan and coordinate workflows

• Have a pro-active attitude, analytical thinking ability, coaching and people skills and business aquimen skills

• Experience with SalesForce is considered a must

We are CMA CGM, the business that moves in excess of 21 million containers of cargo every year from over 400 different seaports. CMA CGM Holland  is located in Europe's largest container port: Rotterdam, commonly known as the Gateway to Europe.

Our mission is to lead sustainable change within the maritime industry. In order to achieve the goal of net zero carbon by 2050, sustainable development has become one of the main axes of the CMA CGM Group strategy. 

As the Group embarks on a large-scale transformation journey, this calls for our team members to be both bold and exemplary to achieve the needs of our evolving business. We are growing and changing the way we serve our customers. If you are willing to roll your sleeves up and contribute to this journey, we would love to hear from you!

Come and find your better way with us!

Applying for this role is only possible in case you are a Dutch residents therefor living and working in the Netherlands. Or in the case you have a valid working permit for the Netherlands which is not linked to the status of ‘knowledge migrant’.

::: Acquisition in response to the vacancy is not deemed desirable ::