Sales Support Officer

CMA CGM Holland is located in Europe's largest container port: Rotterdam, commonly known as the Gateway to Europe. Our mission is to lead sustainable change within the maritime industry. In order to achieve the goal of net zero carbon by 2050, sustainable development has become one of the main axes of the CMA CGM Group strategy.

Jump Aboard for #betterways

We endeavour for Better Ways in everything we do our culture is embodied by boldness, imagination, exemplarity and excellence. With these values at the core of our business, our workplace holds an upbeat and inspiring team who encourage you to thrive on the opportunity to innovate and adapt to the ever-changing world we live in. 

Build your career in shipping and logistics, apply today join tomorrow!

As part of its growth and development, CMA CGM Holland is looking for a Sales Support Officer to join its Sales Support team, in the Commercial department.

ABOUT THE ROLE

The Sales Support Officer has a dual role. On one hand the Officer, together with the team provides accurate and timely administrative support to Account and Sales Managers for a portfolio of customers. On the other hand, they act as a liaison between the customer, sales and various cross-functional departments on operational issues. 

The key responsibilities of the Sales Support Officer are divided as such :

• Provides administrative and sales support to the Account Manager and/or Sales Manager.
• Support on daily issues and questions
• Follow up on workflow and NVR list
• Participation with weekly sales meetings
• Daily use of NOVA and AQUA systems
• Contribute to dispute resolution with pricers and back-offices
• Provide assistance on root cause analysis
• Handle all quotation requests from customers (and account managers)
• Follow-up on quotations
• Accurate filing of quotations, including FMC filings
• Provide feedback to the Trade
• Present business cases to HO and Trade
• Promotion of group services and non-maritime products such as e-Commerce, CMACGM+, Intermodal and CEVA cross selling

SKILLS AND COMPETENCIES

• Experience within the shipping industry
• Fluency in Dutch and English is mandatory, French is a preference.
• Knowledge of MS Office software, CRM software and relevant CMA-CGM systems.
• Good communication skills (oral & written)
• Customer focused and result driven
• Building relationships & Team player
• Decision quality and problem solving skills
• Able to create presentations
• Sufficient CMA-CGM product knowledge
• Priority setting and time management
• The ability to multitask and quickly change your focus
• Adhere to company guidelines and procedures 

Screening is a standard part of our internal application process, by applying to this vacancy you acknowledge having taken note of this policy.

As part of our Employee Experience offering, CMA CGM Holland offers a number of perks including:

• Solid pension with contributions fully covered by CMA CGM
• Annual performance bonus subject to personal and company performance
• Collective health insurance with discount on  additional packages
• Opportunity to participate in volunteer initiatives
• Access to 3000+ learning resources and courses
• Birthday bonus

Come and find your better way with us!

Applying for this role is only possible in case you are a Dutch residents therefor living and working in the Netherlands. Or in the case you have a valid working permit for the Netherlands which is not linked to the status of ‘knowledge migrant’.

:: Acquisition in response to the vacancy is not deemed desirable ::