Continuous Improvement Management Specialist Cluster Hispaniola

Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.

Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.

Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.

Reports To 

The Quality Process Manager will report to Cluster General Manager.  

Location  

Dominican Republic. Availability to travel.    

Job Overview 

Drive service excellence and facilitate change management in the agency working across teams to achieve process excellence.  

Responsibilities and Duties 

• Facilitate Agencies/Cluster Management and departments on changes and transformation management (Core Model Implementation / Carrier & Brand Integration / Cluster Setup / Outsourcing / Systems Deployment, etc.). 

• Ensure KPIs and Performance are monitored regularly and addressed by evaluation, defining and following up on improvement actions with related teams.  

• Identify improvement opportunities, monitor KPIs and conduct root cause analysis when required. Share improvements and best practices. 

• Lead continuous improvement strategies. Create action plans and make sure corresponding plan are defined and implemented to mitigate risks and incidents occurrence.  

• Assist local action plans to increase Customer Experience and ensure high service quality.  

• Conduct periodic process reviews to make sure the tasks are performed properly by correct teams as per core model. 

• Promote the lean approach in the agency to avoid double work and inefficiencies.  

• Identify opportunities to implement new or improve existing EDI flow; support EDI set up and maintenance with internal and external partners. 

• Identify business training requirements of Agency staff and ensure they have all required accesses to the relevant tools, group instructions, procedures and how to guides. 

•  Support/accelerate full deployment and adoption of several group systems/tools and digital transformation efforts.  

• Stay close to GBS teams and periodically discuss performances and improvement areas to achieve the goals. 

• Coordination of internal audits. 

• Serve as relay to ensure a Business Continuity Plan is defined and implemented locally.  

Qualifications 

• Bachelor’s degree in Business, Industrial Engineering, Marketing, or related. 

• Master’s degree in Business Administration (MBA), Logistics, Commerce and/or related. 

• +5 years of experience in similar positions.  

• +3 year of experience in shipping industry (preferable). 

• Management or supervisor experience. 

• KPI Management, advanced Excel, CRM knowledge, Power BI. 

• Communication skills, organizational and analytical thinking, time managing, drive for results, initiative, innovative and global view, leadership, risk management knowledge, process design, Process/quality standards & regulations design and update, risk detection and prevention, quality standards and regulations, software/ IT applications management and implementation, project management. 

• Fluent in Spanish and English. 

• Able to work in an international and multicultural environment. 

• Able to work in a team setting but also with high degree of autonomy. 

Come along on CMA CGM’s adventure !