Sales Support Coordinator

Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.

Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.

Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.

YOUR ROLE

Ensure all about  people management and specially, ensure team is providing all support necessary to Sales Team and customers to contribute with sales development and improve commercial results. 

WHAT ARE YOU GOING TO DO?

Develop, implement, improve, and disseminate an action plan about all processes that are linked to the team activities. Ensure team deliverables and quality.
•    Manage Sales Support and pre-selling activities at national level thru a structured and standardized process focused on improving productivity and efficiency, e.g. time response , assertiveness; 
•    Create, maintain and execute an action plan for quotation process;
•    Ensure that staff is delivering complete assistance to all customer’s needs related to pre-selling steps;
•    Organize team strategically and share activities aiming to ensure all requests from Commercial Outside team are properly treated and attended by the best way and as faster as possible. The same for customer´s requests;
•    Review processes to improve productivity, efficiency, quality, and response time of the team.
Expected Results:  Assure team will attend requests as expected and contribute with commercial results.

Close interaction and alignment with key departments as Trade, Logistics, Finance, among others.
•    Continuous alignment with Trade management to ensure quotation is duly provided timely and customer attended as expected;
•    Continuous alignment with Commercial Regional managers and specialists to better understand their needs and attend them, align expectations, and receive feedback of team performance, 
•    Continuously review action plan and take corrective actions whenever necessary, aiming to provide service/attendance as expected and/or improve quality and response time.
•    To align processes with Customer Service Management, Dispute, Finance, Logistics, etc. to ensure customers are duly attended as expected.
•    Continuously alignment with Commercial Management and direction.

Expected Results: Build up and maintain link with all internal involved departments aiming to improve processes and increase productivity, ensuring team is performing as expected and according to customer satisfaction.

Commercial analysis 
•    Issue and follow up the list of lost business on a weekly basis and present the actions that shall be taken to bring the business. Provide visibility to the organization and involved parties about it;
•    Report key information to Sales Executives and Commercial Management (Regionals & Commercial Director) enabling to guide and anticipate measures to maintain and expand our business; 
•    Help to develop and implement approaches aiming the promotion and continuous improvement of the products and services of the organization.
•    Use system KPIs to perform deeper analysis about portfolios and propose changes whenever needed with the intention to improve attendance of the team and also contribute with commercial results.
Expected Results: To provide key information to Top Management, Management and Commercial Outside aiming contribute with sales strategy and improvement of results.

Team Management
•    Establish individual and team objectives, using current tools already available.
•    Manage performance of the team, including performance reviews and development plans.
•    Anticipate human impact of changes and sets actions to ensure proper change implementation, such as vacations, licenses, etc. 
•    Drive individual and collective work regularly according to the demand of the team. 
•    Energize and motivate staff. Keep a good work environment.
•    Generate personal commitment aiming better results.
•    Organizes team in line with company policies, sales strategy and operational requirements.
•    Support the professional development of the team: analyze training needs, prepare job descriptions, coach.
•    Ensures team members have the highest level of performance in terms of customer service, product knowledge, understanding of customer requirements and exploration of new solutions/opportunities.
Expected Results: Manage team ensure performance expected and the achievement of the results.

WHO ARE WE LOOKING FOR?

•    Degree: Degree Required Business Administration, Logistics, International Business and related areas.
•    IT and System Requirements: Advanced knowledge of Microsoft Tools, especially Excel. Experience in CRM tools is a plus. 
•    Language: Advanced English. Spanish and/French is a plus.
•    Experience: Minimum 5 years of experience in working with Sales and/or Customer Service.

Join us!