Business Excellence Manager

Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.

Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.

Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.

SUMMARY: You will be responsible for developing strategies to improve process efficiency and effectiveness by monitoring country performance, identifying trends and potential issues for the business. You will lead and/or participate in transformation projects where you will be working closely with various stakeholders in Head Office (HO), Regional Office and Agencies in change management. In this role, you will be reporting to the Head of Process Excellence Team to ensure processes are aligned across Agency Network in Asia Pacific (APAC).

To perform well in this role, you should possess strong analytical mind, a proactive mindset, good knowledge in project and change management and process improvement skills. We are looking for someone who possess great communication, organisation, and interpersonal skills.

SCOPE OF RESPONSABILITIES:

Your main responsibilities include, but not limited to:

• Contributing, defining, leading, and implementing business projects related to shipping business process areas.
• Identify country-specific initiatives to improve process efficiency, effectiveness, and alignment for APAC Countries; Implement these initiatives jointly with relevant key stakeholders as required.
• Propose new ideas, lead continuous improvement projects, and coordinate Key Initiatives across departments.
• Review Group’s Objectives and Policies to identify and drive initiatives to improve efficiency, effectiveness, productivity, service quality and ensure alignment.
• Provide support to HO and/or Regional Office Global Experience Network (GEN) for project deployment and change management.
• Collaborate with HO GEN Department, other functional Departments and Agency Network to implement processes complementing end to end process efficiency.
• Collaborate with Senior leadership teams proactively to identify and deliver improvement that is in line with Group’s vision, values, and strategic plan.

As a part of the BEM Team, you will be asked to contribute actively to:

• Create values for CMA-CGM Group through the deployment of Corporate Strategic Projects, Tools and Process Projects 
• Reduce costs, optimize our organizations and Agencies 
• Support HO, RO, and Agency Network by:
  • Evaluating APAC agency’s request of changing Group Applications
  • Supporting APAC agencies on business process, procedures and reduce deviations.
  • Supporting HO / RO for deployment of Group Applications (C-Mona, LISA Sunset & New Solution Sunrise, Qliksense Dashboards, NOVA Care, i-Connect…).
  • Strengthening BEM & QPM network

Minimum Requirements:

• Degree in Maritime studies, Logistics or Supply chain related would be advantageous.
• At least 5 years of managerial experience in project management and/or business process improvement
• Prior experience working in shipping industry would be a plus.
• Proficient in MS Office suite i.e., MS Excel, PowerPoint, Word.

**This role is opened for local employment only
 
We will only consider applicants who have received, or are willing to receive by the date of recruitment, the full regimen of a WHO EUL vaccine (examples include Pfizer-BioNTech/COMIRNATY, Moderna, Sinovac-CoronaVac, and AstraZeneca). Proof of vaccination will be required.
 
**Salary package (local) & job title shall commensurate with experience.
**Kindly note that only short-listed applicants will be contacted.
 
** By applying for this role, you hereby consent to the CMA CGM Group collecting, processing and using any personal information you submit, for the following purposes:
(i) To process the application for the role being applied for;
(ii) To process the application for other open positions within the CMA CGM Group which may be suitable to you;
(iii) To conduct necessary reference checks; and
(iv) Any other purpose related to one or more of the above.
 
You further consent to the CMA CGM Group retaining such personal information for a period of two years following your submission thereof, so that we may consider you for other open positions within the CMA CGM Group which may be suitable to you in the event that you are not selected for this role.
 
NOTICE TO THIRD PARTY AGENCIES: Please note that CMA CGM Group does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Fee Agreement, CMA CGM Group will not consider or agree to payment of any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement, CMA CGM Group explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of CMA CGM Group.

Come along on CMA CGM’s adventure !