NOVA Business Delegated Administrator

Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.

Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.

Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.

Summary
In this role, you will be working closely with Salesforce Project Manager. You will be responsible for improving users’ adoption by sharing best practices across the region and ensuring the tool is being utilized correctly. 

You will be collaborating with various stakeholders (NOVA project team, CAN, IT, Academy, HR, local management, power users, and other delegated administrator) for ongoing identification of improvements and providing support to a group of countries.
 
We are looking for someone with experience in Customer Experience, Salesforce and the ability to provide trainings to audience in face to face and/or virtual settings.

Your main responsibilities are, but not limited to:

• Provide business support as the single Point of Contact for dedicated pool of Power Users and makes escalation to the Business System Administrator (HO)
• Onboard new Power Users, engage with them through regular calls and providing trainings to Power Users for Analytical skills, if needed
• Gather feedback for releases’ quality and adoptions through UAT
• Accesses to majority of administrative tasks: templates, basic automation, chatter groups, quick links and reports/dashboards. 
• Identify business process, tool enhancements, improvements and contribute to the NOVA roadmap. 
• Maintain and/or drive adoption rates for countries by identifying issues, defining action plans and engaging relevant persons in charge in the agencies and with CAN Area Management. 
• Contribute to corporate toolkits such as “How To Guides” and Q&A file, and maintains up to date local “How To Guides” and Q&A file.   
• Provide NOVA technical support for agencies to minimize business operation impact
• Communicate any changes and roadmap to the Power User network 

To excel in this role, you would need to possess excellent stakeholder management and good interpersonal skills.

Minimum Requirements:

• At least 2 to 3 years of experience with salesforce or zoho crm, hubspot, oracle crm
• Salesforce admin certified is preferred
• Preferably with Process, Quality or IT background
• Experience in training and/or customer facing experience would be advantageous 

**This role is opened for local employment only
 
We will only consider applicants who have received, or are willing to receive by the date of recruitment, the full regimen of a WHO EUL vaccine (examples include Pfizer-BioNTech/COMIRNATY, Moderna, Sinovac-CoronaVac, and AstraZeneca). Proof of vaccination will be required.
 
**Salary package (local) & job title shall commensurate with experience.
**Kindly note that only short-listed applicants will be contacted.
 
** By applying for this role, you hereby consent to the CMA CGM Group collecting, processing and using any personal information you submit, for the following purposes:
(i) To process the application for the role being applied for;
(ii) To process the application for other open positions within the CMA CGM Group which may be suitable to you;
(iii) To conduct necessary reference checks; and
(iv) Any other purpose related to one or more of the above.
 
You further consent to the CMA CGM Group retaining such personal information for a period of two years following your submission thereof, so that we may consider you for other open positions within the CMA CGM Group which may be suitable to you in the event that you are not selected for this role.
 
NOTICE TO THIRD PARTY AGENCIES: Please note that CMA CGM Group does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Fee Agreement, CMA CGM Group will not consider or agree to payment of any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement, CMA CGM Group explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of CMA CGM Group.

Come along on CMA CGM’s adventure !