Senior Officer, Agency Management Asia

Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.

Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.

Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.

Summary

Reporting to the Senior Manager, Agency Network, you will support and administer Agency Network requirements in APAC region and manage agency matters pertaining to Agency Performance, expense validation, contract & agreements, budgeting exercise, agency network development and cost and productivity improvement.

Primary Objectives

• Support agencies to achieve performance target 
• Facilitate information sharing among agencies and head office 
• Control & improve agency cost/ TEU and productivity
• Ensure successful completion of annual budgeting exercise 
• Agency network development

Key Accountabilities

Agency Network Administration/Coordination

• Support and administer Agency Network requirements in APAC region: Reporting, ad-hoc enquiries
• Coordinate with different stakeholders such as IT, Finance and Human Resource to ensure timeline and agenda is met on a timely manner for annual budget exercise
• Correspond with agencies and Singapore Regional Office legal team on contracts, 3rd party agreement, leases.
• Validate expenses related to IT, real estate and headcount etc., that are above agency GM limits by reviewing basis of request, assessing process accuracy and liaising with Head Office and the Head of Global Agency Network (APAC) for approvals.

Performance Monitoring

• Regular review of APAC countries performances: identification of under-performing countries & action plan monitoring.
• Monitor main KPIs across the regions, ensure APAC agencies are meeting targets and work with respective functional departments in Singapore Regional Office to resolve gaps in KPIs. 
• Assess GM performance and capability and understand strengths and gaps of APAC agency teams.

Network information sharing

• Organize and animate exchange sessions with agencies to share & receive value added information. 
• Communicate with Head of GAN, HO on weekly/fortnightly basis to update and receive information on agency matters.

Agency Network Management

• Conduct needs assessment on new agency set-up requirements and ensure deployment is done in a compliant manner. Review office openings/ closures, office lease decisions.

Qualifications & Competencies

• Bachelor’s degree and above
• At least 5 years of industry experience in shipping industry, with international exposure with an MNC.  
• Work experience in matrix environment in large international organizations. 
• Knowledge of Commercial and/or Operations functions as well as agency processes.
• Proficiency in O365 applications (Excel, Powerpoint etc.)
• Strong influential & project management skills coupled with solid communication presentation 
• Ability to engage a diversity of stakeholders at various levels, strong communication skills
• Strong problem-solving skills and creativity with the ability to hear everyone’s opinions. 
• Ability to synthesize heavy amount of information.
• Ability to handle stress and work with a multi-cultural team across geographies.
• Ethics, integrity, and respect for the confidentiality of information.

Come along on CMA CGM’s adventure !